The following content has been added, or updated, in this release.

• The article “How do I turn Snapchat location services off?” has been added to all devices in the Agent2 search
• Multiple troubleshooter scripts have been updated to remove LogMeIn Rescue steps. This service has been decommissioned within the call centre.
• We have enabled the functionality to send the device unlock code to customers via SMS or email
  • The unlock code can be entered within the ‘Network Unlock Procedure’ scenario

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Thanks, LucidCX