Today’s update (26/04/2017)

The following content has been added, or updated, in this week’s release.

  • Samsung Galaxy S8 3d model
  • New NFC beam images for the following devices:
    • Huawei P10
    • Honor 6X
  • Updated shortcodes
  • Updated TAC codes

For more details on what’s been included in this week’s release, please see the release notes.

Keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Today’s update (21/04/2017)

The following content has been added, or updated, in this week’s release.

  • Updated Handset Only & PAYG pricing

For more details on what’s been included in this week’s release, please see the release notes.

Keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Today’s update (19/04/2017)

The following content has been added, or updated, in this week’s release.

  • The LG G6 coming soon site is now available
    • The simulator and scenarios will be available in the coming weeks
  • Updated reported issues

For more details on what’s been included in this week’s release, please see the release notes.

Keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Today’s update (13/04/2017)

The following content has been added, or updated, in this week’s release.

  • Updated Handset Only & PAYG pricing

For more details on what’s been included in this week’s release, please see the release notes.

Keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Today’s update (12/04/2017)

The following content has been added, or updated, in this week’s release.

  • The USIM script has been updated
  • The following devices are now available on the UAD:
    • Samsung Galaxy S8
    • Samsung Galaxy S8 Plus
    • Huawei P10 Plus
  • Updated TAC codes
  • Samsung Galaxy A5 2017 3d model
  • Updated Handset Only & PAYG pricing

For more details on what’s been included in this week’s release, please see the release notes

Keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

All new Device Compare

Hello all!

The new Device Compare is live and you’ll find it in the left-hand menu.

It is pretty straightforward to use but we’re created a 50 second ‘how to’ video to show two ways you can compare devices.

Have fun!

Device Compare (0:49)

Welcome to the Unified Agent Desktop

The videos below will guide you through the main features of LucidCX’s unified Agent Desktop v7.

If you can’t wait to get going, try typing something into the search box above.

Here are some examples:

  • Set up email on my S6
  • What is NFC?
  • I think I have a virus on my M8

If you have any comments then please click the feedback link at the top and share your thoughts.

We put a lot of effort into the UAD to make it easier for you to help Three’s customers. We hope you enjoy using it 🙂

The LucidCX team

Training Videos

The videos below give you an overview of the main features of the Unified Agent Desktop.

If in doubt, just use search!


UAD Overview (1:56)

Simulations Overview (1:08)

Troubleshooter Overview (1:00)

Device Compare (0:49)