Hi all,

The following changes went live in today’s update:

Scenarios and Simulation

• All smartphones and tablets
  • UPDATE: The ‘Enable or disable Wi-Fi calling’ scenario has been updated across all applicable smartphones and tablets

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, the Content Team.

Hi all,

The following changes went live in today’s update:

Troubleshooter

• All smartphones and tablets
  • NEW: ‘”Charging paused. Your phone’s temperature is too low.” or similar has appeared’ has been added to the Error messages and Battery issues
  • UPDATE: Additional troubleshooting has been added to help solve issues with sound when using earphones or headphones

Specifications

• VoLTE, VoLTE Roaming, and Wi-Fi calling spec added to the specifications page for the following devices:
  • All Apple iPhones and tablets (46 total)
  • All Samsung phones and tablets (120 total)
  • All Google phones (6 total)
  • All Xiaomi phones (12 total)
  • All ZTE phones (4 total)
• ‘Works in the US’ spec has been removed from all devices

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, the Content Team.

Apple has released a software patch to block a so-called ‘Zero-click’  spyware that could infect both iPhones and iPads.

It is recommended that customers update their iPhone and iPad software as soon as possible to help protect their devices against this issue.

The software patch is called iOS 14.8 and iPadOS 14.8 and will be available to all iPhone and iPad users. The download is 350mb and can only be done via a Wi-Fi network.

Users can update their software by:

1. Choosing Settings from their Home screen
2. Select General.
3. Select Software Update.
4. Select the latest software update available.
5. Select Install.

Samsung Galaxy Note10, Note10+, Note10+ 5G and Samsung Galaxy S10, S10+ and S10 5G users will be unable to download RBS apps, which includes NatWest, until the fingerprint authentication issue has been fixed.

The issue was discovered last week, when users with certain screen protectors found that their device could be unlocked by anyone using the fingerprint authentication system.

RBS have encouraged those with the app already installed to remove any biometrics saved on their device.

Meanwhile, other banking apps have issued a warning and recommend that users turn off fingerprint login. Some banking apps have stated that biometrics and fingerprint login can be set up again once a fix is released by Samsung.

Samsung are aware of the issue and will be gradually sending out a biometrics update.

To remove any biometrics saved on affected devices, customers should follow the below steps:

1. From the home screen, swipe up to access apps.

2. Choose Settings.

3. Choose Biometrics and security.

4. Choose Fingerprints.

5. Enter the device’s current PIN or password.

6. Choose a fingerprint from the list of available fingerprints.

7. Choose Remove in the top right-hand corner.

8. Choose Remove again to confirm.

At their 2019 Unpacked event in San Francisco, Samsung announced the next generation of Galaxy S devices.

The Galaxy S10 and S10+ will be available in the following colours:

• Prism Black
• Prism Green
• Prism White
• Prism Blue
• Ceramic Black (only for the S10+)
• Ceramic White (only for the S10+)

The Galaxy S10e will be available in the following colours:

• Prism Black
• Prism White
• Prism Green
• Prism Blue
• Canary Yellow

Here are some key features of the new Galaxy S devices announced by Samsung:

Samsung Galaxy S10

• Improved HDR cinematic display
  The Galaxy S10 comes with a 6.1 inch display. An Infinity-O display is 14% brighter than an OLED mobile display via dynamic AMOLED. It also has a 36% wider colour gamut (range or scope) and a brightness level of 1200 nits, meaning you can use it outside in bright conditions without struggling to see your screen. The screen also has HDR10+ which provides a richer colour experience.
• Two 12MP rear cameras, one 16MP Ultra wide rear camera
  The S10 comes with a 12MP wide-angle lens, a 12MP Telephoto lens and a 16MP 123-degree Ultra Wide angle lens, which is wider than the human eye can see.
• Pro level action cam
  The Pro level action cam crops the image in real time to stabilise the image, minimising camera shake.
• Battery
  3400MHa battery capacity provides 15% less battery consumption than the Galaxy S9.
• Wi-Fi 6
  The S10 will come with Wi-Fi 6. This can reach speeds of 1.2gbps which is 20% faster than standard Wi-Fi.
• Ultrasonic Fingerprint
  The fingerprint sensor for the Galaxy S10 is now built into the screen, so no button is required to unlock the device.
• AKG Dolby Atmos
  AKG Dolby Atmos speakers which are 1.3x louder than the Galaxy S9.
• Smart Composition
  The camera references 200 million photos in the cloud to provide you with a ‘Rule of Thirds’ guide, giving you the best possible shot when taking a picture.
• One UI
  One UI is a clean, minimal interface that reduces screen clutter, allowing you to stay focused.
• New scenes
  10 new scenes available: clothing, face, people, shoes, stage, vehicles, drinks, cat, dog, baby and enhanced scene optimiser that references up to 1100 images to provide the best scene settings.
• Instagram mode
  Instagram will be built into the stock camera app for the Galaxy S10 devices. It will let you take pictures and directly upload them to Instagram.
• Bixby
  Bixby Routines offers both personalised routines and pre-set routines based on your usage patterns (e.g. it can mute sound and turn your Blue Light Filter on before bed). Bixby can also identify objects in the world around you, such as restaurants or products.
• AR Emojis
  AR Emojis have been improved. Now with body motion tracking, mask options and customisable add-ons for clothing which can be paid for.
• Wireless power share
  You can use NFC to charge your device or others by placing them back to back.

Samsung Galaxy S10+

• Improved 6.4-inch Infinity-O HDR 10 Plus cinematic display
  The Galaxy S10+ comes with a 6.4 inch display. An Infinity-O display is 14% brighter than an OLED mobile display via dynamic AMOLED. It also has a 36% wider colour gamut (range or scope) and a brightness level of 1200 nits, meaning you can use it outside in bright conditions without struggling to see your screen. The screen also has HDR10+ which provides a richer colour experience.
• Two 12MP rear cameras, one 16MP Ultra wide rear camera
  The S10+ comes with a 12MP wide-angle lens, a 12MP Telephoto lens and a 16MP 123-degree Ultra Wide angle lens, which is wider than the human eye can see.
• Pro level action cam
  The Pro level action cam crops the image in real time to stabilise the image, minimising camera shake.
• Battery
  4100MHa battery capacity provides 15% less battery consumption than the Galaxy S9.
• Wi-Fi 6
  The Galaxy S10+ will come with Wi-Fi 6. This can reach speeds of 1.2gbps which is 20% faster than standard Wi-Fi.
• Ultrasonic Fingerprint
  The fingerprint sensor for the Galaxy S10+ is now built into the screen, so no button is required to unlock the device.
• AKG Dolby Atmos
  AKG Dolby Atmos speakers which are 1.3x louder than the Galaxy S9.
• Smart Composition
  The camera references 200 million photos in the cloud to provide you with a ‘Rule of Thirds’ guide, giving you the best possible shot when taking a picture.
• Ceramic back
  The ceramic backs of the Galaxy S10+ in Ceramic Black and Ceramic White offer extra strength, durability and improved resistance to scratches, with an added inner layer of scatter-protection.
• One UI
  One UI is a clean, minimal interface that reduces screen clutter, allowing you to stay focused.
• New scenes
  10 new scenes available: clothing, face, people, shoes, stage, vehicles, drinks, cat, dog, baby and enhanced scene optimiser that references up to 1100 images to provide the best scene settings.
• Instagram mode
  Instagram will be built into the stock camera app for the Galaxy S10 devices. It will let you take pictures and directly upload them to Instagram.
• Bixby
  Bixby Routines offers both personalised routines and pre-set routines based on your usage patterns (e.g. it can mute sound and turn your Blue Light Filter on before bed). Bixby can also identify objects in the world around you, such as restaurants or products.
• AR Emojis
  AR Emojis have been improved. Now with body motion tracking, mask options and customisable add-ons for clothing which can be paid for.
• Wireless power share
  You can use NFC to charge your device or others by placing them back to back.
• Dual front cameras
  Dual front cameras providing 4K UHD video recording and Live focus.

Samsung Galaxy S10e

• 5.8-inch non-curved Plus Infinity display
  The Galaxy S10e features a 5.8-inch non-curved Infinity display, stretching across the entire face of the device.
• 12MP rear camera, 16MP Ultra wide rear camera
  The S10e comes with a 12MP wide-angle lens and a 16MP 123-degree Ultra Wide angle lens, which is wider than the human eye can see.
• Battery
  3100MHa battery capacity provides 15% less battery consumption than the Galaxy S9.
• Pro level action cam
  The Pro level action cam crops the image in real time to stabilise the image, minimising camera shake.
• Wi-Fi 6
  The S10e will come with Wi-Fi 6. This can reach speeds of 1.2gbps which is 20% faster than standard Wi-Fi.
• Fingerprint sensor
  The Samsung Galaxy S10e does not have a built-in fingerprint sensor but has an Electrostatic fingerprint sensor located on the side of the device.
• AKG Dolby Atmos
  AKG Dolby Atmos speakers which are 1.3x louder than the S9.
• Smart Composition
  The camera references 200 million photos in the cloud to provide you with a ‘Rule of Thirds’ guide, giving you the best possible shot when taking a picture.
• New scenes
  10 new scenes available: clothing, face, people, shoes, stage, vehicles, drinks, cat, dog, baby and enhanced scene optimiser that references up to 1100 images to provide the best scene settings.
• Instagram mode
  Instagram will be built into the stock camera app for the Galaxy S10 devices. It will let you take pictures and directly upload them to Instagram.
• Bixby
  Bixby Routines offers both personalised routines and pre-set routines based on your usage patterns (e.g. it can mute sound and turn your Blue Light Filter on before bed). Bixby can also identify objects in the world around you, such as restaurants or products.
• AR Emojis
  AR Emojis have been improved. Now with body motion tracking, mask options and customisable add-ons for clothing which can be paid for.
• Wireless power share
  You can use NFC to charge your device or others by placing them back to back.

The following content has been added, or updated, in this release.

• Updated handset only and PAYG pricing for the following devices:
  • Apple iPhoneSE
  • Honor 7S

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The Multi-OS tab has been updated with Android Oreo 8.0. for the Samsung Galaxy J3 2017.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following sections of the Pricebook view have been updated with new information:
  • 084 & 087 Numbers
  • 09 Premium Rate Numbers
  • 118 Directory Enquiries

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Service Price Book updates: Version – 4.54
  • 084 & 087 Numbers (addition of new 0870 number)
  • 09 Premium Rate Numbers (change of modified number)
  • 118 Directory Enquiries (modify of 118 numbers)
  • 07 Personal, Paging, Sp (addition of new Mobile number)

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• PAYG & Handset Only pricing updated in the Pricebook UAD view for the Honor 6A.
• Simulation and full set of scenarios are now available for the Apple iPhone X

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX