The following content has been added, or updated, in this release.

• Huawei Mate 20 X 5G
  • NEW: NFC images now available.
• OnePlus 7T
  • NEW: NFC images now available.
• OnePlus 7 Pro
  • NEW: NFC images now available.
• Google Pixel 4 XL
  • NEW: NFC images now available.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

Products: 

• Honor 9X
  • NEW: Support site now available.
• Simulation and scenarios now available for the following devices
  • NEW: Samsung Galaxy Tab A 10.5.
  • NEW: Samsung Galaxy Tab A 10.1 4G 2019.

Search articles:

• All Android devices
  • NEW: What is Factory Reset Protection?

Troubleshooter:

• All Android and Apple mobile devices
  • UPDATE: The Wuntu app has been removed in the Troubleshooter for Apple and Android devices.
• Huawei mobile Wi-Fi dongles
  • UPDATE: The troubleshooter now links out to the user guides instead of a 3D model.

Pricing:

• UPDATES: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

products: 

• Google Pixel 3
  • UPDATE: Android 10 is now available from the Multi OS drop down menu.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

Search articles:

• All Android devices:
  • NEW: What is recovery mode? 

Pricing: 

• PAYG and handset only pricing has been added for the following device:
  • Huawei Mate 20 X 5G (without Mpen)
• PAYG and handset only pricing has been updated for the following devices:
  • Huawei Mate 20 Pro
  • Huawei P30
  • Huawei P30 Pro
  • Huawei P30 lite

Other changes: 

• Apple iPhone 11
  • NEW: 3D model now available.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

Products: 

• Xiaomi Redmi Note 8T
  • NEW: Support site now available.

Feedback:

• All mobiles and tablets:
  • UPDATE: The troubleshooter flow for issues with the wuntu app has been updated.

Pricing: 

• Pricing: 
  • UPDATES: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release:

Pricing: 

• UPDATE: PAYG pricing is now available for the following device
  • Xiaomi Redmi Note 8T
    • Handset only pricing will be available when the device goes live

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release:

Pricing: 

• UPDATES: PAYG and handset only pricing has been updated for the following device:
  • OnePlus 7 Pro

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

Search articles:

• Samsung Galaxy S6 upwards
  • NEW: What is the Samsung SOS feature and how do I use it?

Pricing: 

• UPDATES: PAYG and handset only pricing has been updated for the following device:
  • Huawei P smart 2019

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

Products: 

• Simulation and scenarios now available for the following device.
  • NEW: Huawei MediaPad T5

Pricing: 

• UPDATES: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

Products: 

• Basic support sites now available for the following devices. The simulation and scenarios will be available soon. 
  • NEW: OnePlus 7T
  • NEW: OnePlus 7T Pro
  • NEW: Google Pixel 4
  • NEW: Google Pixel 4 XL
• Simulation and scenarios now available for the following device.
  • NEW: Doro 7060

Search articles:

• Apple iPhone 5
  • NEW: App Store and iCloud issues

Troubleshooter:

• All Android devices
  • UPDATE: Tethering restriction has been removed for all Android devices.
  • UPDATE: The Internet script has been updated to include resetting the APN settings for slow speed issues.
• All Apple devices
  • UPDATE: Tethering restrictions have been removed in the Troubleshooter for Apple devices.

Pricing: 

• PAYG and handset only pricing has been added for the following device:
  • Google Pixel 4
  • Google Pixel 4 XL

Shout outs!

Thank you to the following people for submitting their feedback and updates.  We’re happy to say it made it into this week’s release.

• Henry Almeida
• Darren Paterson 

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.