Category Archives: News

Apr 22 2020
News

Today’s update (22/04/2020)

The following content has been added, or updated, in this release.

Products: 
  • Huawei 5G CPE Pro
    • NEW: Support site now available.

Pricing: 

  • PAYG pricing has been added for the following devices. Handset only pricing will be available when the devices go live:
    • Apple iPhone SE 2nd generation
    • OnePlus 8
    • OnePlus 8 Pro

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Apr 15 2020
News

Today’s update (15/04/2020)

The following content has been added, or updated, in this release.

Products: 
  • Huawei P40 Pro
    • NEW: Support site now available.
  • Huawei Mate Xs
    • NEW: Support site now available.

Troubleshooter:

  • Apple iPhone 5s
    • NEW: ‘4G not working on 5s’ issue added.
  • Huawei MateXs and Huawei P40 Pro
    • NEW: AppGallery script added under ‘Phone issues’.

Search articles:

  • All smartphones and tablets
    • NEW: Covid-19: Tips for working from home.
    • NEW: Coronavirus and 5G networks.

Pricing: 

  • PAYG and handset only pricing has been updated for the following devices:
    • Huawei P Smart 2019
    • Huawei Y6 2019
  • PAYG and handset only pricing has been added for the following devices:
    • Huawei Mate Xs
    • Huawei P40 Pro
  • UPDATE: Shortcodes and PayForIt information updated within the Pricebook view.
Other changes: 
  • UPDATE: Close Call form updated.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Mar 11 2020
News

Today’s update (11/03/2020)

The following content has been added, or updated, in this release.

Pricing: 

  • UPDATES: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Mar 04 2020
News

Today’s update (04/03/2020)

The following content has been added, or updated, in this release.

Pricing: 

  • PAYG and handset only pricing has been updated for the following devices:
    • iPhone 11 Pro Max 64GB
    • Huawei P30 Pro
    • Samsung Galaxy S10

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Feb 26 2020
News

Today’s update (26/02/2020)

The following content has been added, or updated, in this release.

Products: 
  • Huawei Mate 20 X 5G
    • NEW: 3D model now available.
  • Nokia 2.2
    • NEW: 3D model now available.
  • ZTE Blade V9 Vita
    • NEW: Simulation and scenarios now available.
  • Apple iPhone 8
    • NEW: iOS 13 is now available in the operating system drop down list.

Troubleshooter:

  • All 5G devices
    • UPDATE: The ‘No 5G’ script has been updated.

Pricing: 

  • PAYG and handset only pricing has been updated for the following devices:
    • Apple iPhone 11 128GB
    • Apple iPhone 11 64GB
    • Apple iPhone 11 Pro 256GB
    • Apple iPhone 11 Pro 64GB
    • Apple iPhone 11 Pro Max 256GB
    • Apple iPhone 11 Pro Max 64GB
    • Apple iPhone 8 64GB
    • Apple iPhone XR 64GB
    • Apple iPhone Xs 64GB
    • Huawei Mate 20 X 5G
    • Huawei P30 Pro
    • Samsung Galaxy Note 10+ 5G
    • Samsung Galaxy S10
    • Samsung Galaxy S10 5G
    • Xiaomi Mi MIX 3 5G

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Feb 19 2020
News

Today’s update (19/02/2020)

The following content has been added, or updated, in this release.

Products: 
  • Samsung Galaxy A51
    • NEW: Support site now available.

Pricing: 

  • PAYG and handset only pricing has been updated for the following devices:
    • Apple iPhone 11 128GB
    • Apple iPhone 11 64GB
    • Apple iPhone 11 Pro 256GB
    • Apple iPhone 11 Pro 64GB
    • Apple iPhone 11 Pro Max 256GB
    • Apple iPhone 11 Pro Max 64GB
    • Apple iPhone 8 64GB
    • Apple iPhone XR 64GB
    • Apple iPhone Xs 64GB
    • Huawei Mate 20 X 5G
    • Huawei P30 Pro
    • Samsung Galaxy Note 10+ 5G
    • Samsung Galaxy S10
    • Samsung Galaxy S10 5G
    • Xiaomi Mi MIX 3 5G

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Feb 12 2020
News

Today’s update (12/02/2020)

The following content has been added, or updated, in this release.

Products: 
  • Samsung Galaxy S20
    • NEW: Basic support site now available.
  • Samsung Galaxy S20 5G
    • NEW: Basic support site now available.
  • Samsung Galaxy S20+ 5G
    • NEW: Basic support site now available.
  • Samsung Galaxy S20 Ultra 5G
    • NEW: Basic support site now available.
  • OnePlus 7 Pro
    • NEW: 3D model now available.

Pricing: 

  • PAYG and handset only pricing has been updated for the following devices:
    • Apple iPhone 11 128GB
    • Apple iPhone 11 64GB
    • Apple iPhone 11 Pro 256GB
    • Apple iPhone 11 Pro 64GB
    • Apple iPhone 11 Pro Max 256GB
    • Apple iPhone 11 Pro Max 64GB
    • Apple iPhone 8 64GB
    • Apple iPhone XR 64GB
    • Apple iPhone Xs 64GB
    • Huawei Mate 20 X 5G
    • Huawei P30 Pro
    • Samsung Galaxy A90 5G
    • Samsung Galaxy Note 10+ 5G
    • Samsung Galaxy S10
    • Samsung Galaxy S10 5G
    • Xiaomi Mi MIX 3 5G
  • PAYG pricing has been added for the following devices. Handset only pricing will be available when the devices go live:
    • Samsung Galaxy A51
    • Samsung Galaxy A71
    • Samsung Galaxy S10 Lite
  • Shortcodes and PayForIt information updated within the Pricebook view.

Troubleshooter:

  • All mobile devices
    • UPDATE: Voice script updated with steps to check if ETB is active and whether the customer is on AYCE minutes.
  • All mobile devices
    • UPDATE: Internet script updated with steps aimed at resolving issues surround adult content restrictions.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Feb 05 2020
News

Today’s update (05/02/2020)

The following content has been added, or updated, in this release.

Products: 
  • Nokia 2720 Flip
    • NEW: Support site now available.
  • Huawei Mate 20 X 5G
    • NEW: Simulations and scenarios now available.

Troubleshooter:

  • All devices
    • UPDATE: The Coverage script has been updated to include steps aimed at reducing the number of fraudulent SIM swaps.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Jan 29 2020
News

Today’s update (29/01/2020)

The following content has been added, or updated, in this release.

Products: 
  • Google Pixel 4 XL
    • NEW: 3D model now available.
  • OnePlus 7T
    • NEW: 3D model now available.
  • Apple iPad 11-inch 4G Wi-Fi
    • NEW: Simulations and scenarios now available.
  • Apple iPad Air 3 10.5-inch 4G Wi-Fi
    • NEW: Simulations and scenarios now available.
Pricing: 
  • PAYG and handset only pricing has been updated for the following devices:
    • Apple iPhone Xs 64GB
    • Huawei P smart 2019
    • Huawei P30 lite
    • Nokia 2720 Flip
    • Nokia 2.2
    • Samsung Galaxy A40
    • Samsung Galaxy A70
Other changes: 
  • Apple iPhone 7 and iPhone 8
    • UPDATE: note added to the In the Box view to say that as of 31.01.2020, the devices will be available as refurbished devices with limited box contents.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Jan 22 2020
News

Today’s update (22/01/2020)

The following content has been added, or updated, in this release.

Products: 
  • Huawei nova 5T
    • NEW: Support site now available.
  • Samsung Galaxy Tab S5e
    • NEW: Simulation and scenarios now available.
Pricing: 
  • PAYG and handset only pricing has been added for the following device:
    • Huawei nova 5T
Other changes: 
  • Huawei MediaPad T5
    • UPDATE: note added to the In the Box view to say that as of 17.01.2020, the device will no longer be sold with a plug.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

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