The following content has been added, or updated, in this release.

• NEW: Simulation and scenarios now available for the following devices:
  • Samsung Galaxy Note20
  • Samsung Galaxy Note20 Ultra 5G

Troubleshooter:

• All eSIM capable devices
  • NEW: eSIM script has been added to help troubleshoot issues with activating an eSIM.

Pricing: 

• NEW: PAYG pricing has been added for the following devices. Handset only pricing will be available when the devices go live:
  • Samsung Galaxy S20 FE
  • Samsung Galaxy S20 FE 5G

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

Troubleshooter:

• Huawei B310 Home Fi and Huawei B311 Router
  • NEW: The Slow speeds/Poor connection script has been added to the troubleshooter.
• Huawei 5G CPE Pro
  • UPDATE: The wording in the No internet and Slow speeds/Poor connection scripts has been updated to check if the customer has a UKB Migrated Customer hot alert.

Pricing: 

• NEW: PAYG pricing has been added for the following devices. Handset only pricing will be available when the devices go live:
  • Google Pixel 4a
• UPDATE: PAYG pricing has been updated for the following device:
  • Huawei P30 lite 2020
• UPDATE: PAYG and handset only pricing has been updated for the following devices:
  • Samsung Galaxy A71
  • Samsung Galaxy A90 5G
  • Samsung Galaxy S10 Lite
  • Samsung Galaxy S20 5G
  • Huawei nova 5T
  • Huawei P40 lite 5G

• UPDATE: The ‘eSIM capable’ spec has been added to compatible devices.
• UPDATE: The Network feature group has been updated for clarity and to reflect modern Three services.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• NEW: Support site now available for the following device:
  • Xiaomi Redmi Note 9
• NEW: Simulation and scenarios now available for the following device:
  • Samsung Galaxy A41

Troubleshooter:

• Huawei 5G CPE Pro
  • UPDATE: The No Internet and Slow speeds/Poor connection scripts have been updated.
• Huawei AI Cube, Huawei B535 Wireless Router, Huawei B310 Home Fi and Huawei B311 Router
  • UPDATE: The No Internet script has been updated.
• Huawei AI Cube and Huawei B535 Wireless Router
  • NEW: The Slow speeds/Poor connection script has been added to these devices.

Pricing: 

• NEW: PAYG pricing has been added for the following devices. Handset only pricing will be available when the devices go live:
  • Samsung Galaxy Z Flip 5G
  • Samsung Galaxy A20e

• UPDATE: PAYG pricing has been updated for the following device:
  • Samsung Galaxy A21s
• UPDATE: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• NEW: Support site now available for the following device:
  • Xiaomi Mi 10

Pricing: 

• NEW: PAYG and handset only pricing has been added for the following device:
  • Xiaomi Mi 10

• NEW: PAYG pricing has been added for the following device. Handset only pricing will be available when the devices go live:
  • Xiaomi Redmi Note 9

• UPDATE: PAYG and handset only pricing has been updated for the following device:
  • Nokia 2720 Flip

• UPDATE: PAYG pricing has been updated for the following devices:
  • Nokia 1.3
  • Nokia 2.3

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• UPDATE: Multi OS drop-down updated to include Android 9.0 (Pie)
  • Samsung Galaxy J3 2017

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• NEW: Support sites now available for the following devices:
  • Samsung Galaxy Note20
  • Samsung Galaxy Note20 Ultra 5G
  • Samsung Galaxy Tab S7 4G Wi-Fi

Troubleshooter:

• Huawei 5G CPE Pro
  • UPDATE: The known issue regarding 5G not correctly connecting after a restart has been updated to appear under the Slow Speeds/Poor Connection script.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• NEW: Simulation and scenarios are now available for the following device:
  • OnePlus 7 Pro

Troubleshooter:

• Huawei 5G CPE Pro
  • NEW: A new known issue regarding 5G not correctly connecting after a restart has been added.
• Apple iPhones with EWiFi
  • UPDATE: The ‘Voice Apple EWiFi’ script has been updated to remove any inTouch steps
• All Apple iPhones
  • UPDATE: The case outcome in the My3 script has been updated

Pricing: 

• NEW: PAYG pricing has been added for the following devices. Handset only pricing will be available when the devices go live:
  • OnePlus Nord
  • Galaxy Note20
  • Galaxy Note20 Ultra 5G
  • TCL 10 5G
• UPDATE: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• UPDATE: MultiOS drop-down updated to include Android 10
  • Samsung Galaxy A40

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• NEW: Support site now available for the following device:
  • OnePlus 8 Pro

Pricing: 

• NEW: PAYG pricing has been added for the following devices. Handset only pricing will be available when the devices go live:
  • Nokia 1.3
  • Nokia 2.3

• UPDATE: PAYG and handset only pricing has been updated for the following devices:
  • Apple iPhone 7 32GB
  • Huawei P30
  • Huawei P30 Pro
  • Huawei P40 Pro
  • OnePlus 7T
  • OnePlus 8
  • OnePlus 8 Pro
  • Samsung Galaxy A51
  • Samsung Galaxy A71
  • Samsung Galaxy S20+ 5G
  • Samsung Galaxy S20 Ultra 5G

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• OnePlus 8
  • NEW: Support site now available.

Pricing: 

• UPDATE: PAYG and handset only pricing has been updated for the following devices:
  • Samsung Galaxy A10
  • Nokia 2720 Flip
  • Xiaomi Redmi Note 8T

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.