The following content has been added, or updated, in this release.

• Coming soon support site for the Motorola Moto E4 Plus
• New devices added to Device Compare:
  • Samsung Galaxy J3 2017
  • Samsung Galaxy J5 2017
  • Huawei P10 lite
• New Shortcodes and Payforit sites have been added, these can be found under Pricebook > Shortcodes / Payforit
• The Share button functionality has been extended, it can now be used to send content via email to the customer
• Agent2 search article updates
  • ‘How can I tell if my wireless charger is Samsung authorised?’ has been added to all Samsung devices
  • ‘When I choose the back key it opens my recent apps’ has been added to the Samsung Galaxy S8 and S8 Plus
  • ‘The LED light does not come on when charging the last sentence will link to the scenario to update the software’ has been added to the Samsung Galaxy S8 and S8 Plus
  • ‘On some apps part of the screen is black’ has been added to the Samsung Galaxy S8 and S8 Plus
  • ‘After writing an email, I can’t double click or drag and drop on Samsung DeX’ has been added to the Samsung Galaxy S8 and S8 Plus
  • ‘How do I transfer files between an Android device and a Mac computer?’ has been added to all Android devices

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The article “How do I turn Snapchat location services off?” has been added to all devices in the Agent2 search
• Multiple troubleshooter scripts have been updated to remove LogMeIn Rescue steps. This service has been decommissioned within the call centre.
• We have enabled the functionality to send the device unlock code to customers via SMS or email
  • The unlock code can be entered within the ‘Network Unlock Procedure’ scenario

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The Huawei 4G Mi-Fi dongle has been renamed to “Huawei E5573bs-322”
• Generic 3D Model added for the Blackberry Q10
• The following new market devices have been added to device compare
  • Motorola XT1675 Moto G5
  • HTC U Ultra
• Agent2 search article updates
  • ‘How do I find my IMEI?’ has been added to all devices.
  • ‘Issues with Android Auto’ has been added to all Android devices.
  • ‘How do I use dual SIM cards?’ has been added to the Samsung Galaxy S8 Plus.
• The International Issues troubleshooter script has been updated.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

*** GLASGOW USERS ONLY ***

The server hosting the UAD in Glasgow will be undergoing a fan replacement sometime between 10am and 5pm on Saturday 1st July.

During this time, please use the alternative link provided to Capita teams to access the backup instance of the UAD.

All user accounts have been synchronised from the Glasgow server today (Friday 20th) so you should be able to log in as usual.

Thank you.

The following content has been added, or updated, in this release.

• Support sites now available for the following devices;
  • Honor 9
  • Huawei 4G Mi-Fi
• Handset Only & PAYG pricing now available for the Honor 9
• International issues troubleshooter script has been updated
• Agent2 search article updates
  • ‘How do I use the emoji replacement feature in iOS 10?’ has been added to the Apple iPhone 4 and upwards.
  • ‘My phone number displays incorrectly’ has been added to all Android devices.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Device Compare has been updated with new market devices:
  • Lenovo Moto G5
  • Lenovo Moto G5 Plus
  • Samsung Galaxy Xcover 4
  • HTC U11
• Android Nougat has been added as a new OS tab on the HTC 10 simulation
• Troubleshooter has been updated in the following areas:
  • The 3 App script has been updated for all Android and Apple devices.
  • The Internet script has been updated for all Android and Apple devices.
  • The Coverage script has been updated for all devices.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Device Compare has been updated with new market devices:
  • Argos Alba
  • Alcatel 5020X
  • Alba 5 inch 3G
  • One Plus 3T
  • One Plus 2
  • LG K8 2017
  • Sony Xperia L1
  • LG K10 2017
• The 3 App script has been updated.
• Agent2 search article updates
  • ‘What does the message ‘this app may slow down your iPhone’ mean?’ has been added to Apple 5s and upwards devices.
  • ‘How do I send content using Quick Connect?’ has been added to all Android devices.
  • ‘Where is Quick Connect?’ has been added to all Android devices.
  • ‘How do I change the screen sensitivity?’ has been added to the Samsung Galaxy S8 and Galaxy S8 Plus devices.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

NB: There are currently issues with the release FTP, these changes may not be reflected in Mumbai/Glasgow centres until later today.

The following content has been added, or updated, in this release.

• Apple devices have been merged into a single device for each model
• Device software versions have been updated
• Some niche features have been removed from Device Compare, this will allow users to compare important features more easily
• Simulator and scenarios now available for the Apple iPad 2017
• In the box content has been updated for the following devices;
  • Samsung Galaxy A3 2017
  • Samsung Galaxy A5 2017
• The microsite button (next to the share button) will now correctly provide a link to the message console support pages

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Sony Xperia XZ Premium support site launched
• Updated Handset Only & PAYG Pricing
• The Pricebook has been updated to Version 4.43 which included changes to:
  • 084 & 087 Numbers (Rate Changes)
  • 09 Premium Rate Numbers (Rate Changes)
  • 118 Directory Enquiries (Rate Changes)
  • 07 Personal, Paging (New Numbers)

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this week’s release.

• The LG Stylus 3 support site has launched
• ‘Enable or disable auto-updates for apps’ scenario updated for the following Apple devices:
  • Apple iPhone 3G 8GB
  • Apple iPhone 3GS
  • Apple iPad
  • Apple iPad 2
  • Apple iPad Air

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX