The following content has been added, or updated, in this release.

• Steps in the USIM troubleshooter have been updated
• NFC Beam images added to the following devices:
  • Honor 9
  • Motorola Moto E4 Plus
  • Samsung Galaxy J3 2017
• 3D Model now available for the Samsung Galaxy Tab A 10.1-inch

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Agent2 search article updates
  • The quick option pop up doesn’t appear when I press an app or widget
  • My device is stuck in safe mode
• NFC Beam updates for the following devices:
  • Motorola Moto E4 Plus
  • Honor 9

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Samsung announced the release of the Samsung Galaxy Note8 at their unpacked event on the 23rd August.

Some of the new features will include:

Display

• The Note8 will have a 6.3-inch infinity display, which will use an 18.5:9 ratio
• Quad HD+ Super AMOLED screen

Camera

• The Note8 comes with 2 cameras – a 12 megapixel wide angle lens and a 12 megapixel telephoto lens, meaning you can achieve 2x optical zoom
• Dual pixel sensor, means improved quality of low light photos
• Optical Image Stabilisation in both cameras
• Live Focus mode – has been improved to incorporate the dual cameras – can be used alter the depth of field in real time when taking photos. This is also able to be altered after a photo has been taken and saved

S Pen

• It now has a finer tip with improved pressure sensitivity
• Translate entire sentences by highlighting them – this also works with currency conversions
• Now able to handwrite text messages and create “Live Messages” that are able to be sent to anybody regardless of the receiving phone’s OS
• Screen off mode – you can now pin to-do lists to the always on display and edit them without needing to unlock your device

Bixby

• The Note8 will support Bixby
• New Quick Commands – set up spoken phrases such as “Good Night” and the Note 8 will execute a series of tasks for you i.e. “good Night” your device will; set an alarm, turn on Do Not Disturb, and turn the screen brightness down

Colour

• Available in 4 colours globally – Midnight Black, Maple Gold, Orchid Grey and Deep Sea Blue
• Midnight Black and Maple Gold are the only colours available in the UK

Other specs of note

• 6GB of RAM
• Runs Android Nougat OS
• Security – Fingerprint/Facial/Iris Scan/Pin/Pattern
• IP68 Water and Dust Resistant – both device and S Pen
• Fast Charging and Wireless Charging support

The following content has been added, or updated, in this release.

• Support site for the Samsung Galaxy J3 is now Live
  • Simulation and scenarios will be available soon
• Samsung Galaxy J3 2017 PAYG Pricing
• Updated Pricebook – the following new tariffs are now available in the Pricebook view
  • Sdvanced 100 GB Data (30GB PH) All-you-can-eat Minutes
  • SIM 100 GB Data (30GB PH) All-you-can-eat Minutes – 1 month
  • SIM 100 GB Data (30GB PH) All-you-can-eat Minutes – 12 month

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Agent2 search article updates –  please see the release notes below for further details on which devices the following articles are available for.
  • What is Google Play Protect?
  • Does it consume data when I use Bixby Home?
  • I cannot clear my history when using Safari.
• New devices added to the UAD – the simulation and scenarios will be available soon.
  • Alcatel Pixi 4 Tablet
  • Alcatel Plus 12 Tablet
• The ‘Samsung Galaxy Note 8 LTE’ has been renamed to the ‘Samsung Galaxy Note 8.0 Tablet LTE’.
• SIM Pack Support has been removed from the Pricebook section.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Troubleshooter updates
  • Three inTouch
  • 3 App
• Agent2 search article updates
  • How do I enable or disable Auto-Join for a network?
  • During setup, a screen appears asking to download a QR code
  • Is there a gap between my screen and case?
  • The message app sometimes closes by itself
  • Wi-Fi sometimes enables itself. Why is this?
• Coming soon support site for the Samsung Galaxy J3 2017
  • Simulation and scenarios will be available soon.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Troubleshooter updates
  • International Issues script
• Agent2 search article updates
  • Loss of My Knox data after upgrading to Android 7.0

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• New Handset Only and PAYG pricing for the Honor 6A
• Service Price Book V4.46, new postpay plans:
  • 100GB Mobile Data – 1 Month
  • 100GB Mobile Data – 12 Month
  • 100GB Mobile Data – 24 Month
  • 40GB Mobile Data – 24 Month
• Agent2 search article updates
  •  What does Auto Join Disabled mean?

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Added a new feature called “Battery Capacity” to the recent Apple devices.  This feature will be added to all devices going forward
• The quick start guide for the Huawei Road-Fi has been re-uploaded
• A new scenario has been added to multiple devices under the Troubleshooter heading called “Enable or disable wifi calling”
• New devices have been added to the Device Compare tool
  • HTC U Play
  • Lenovo A Plus
• Agent2 search article updates
  • What is VoLTE?
  • Why aren’t my contacts showing when my phone is connected to my car via Bluetooth?
  • How to set up your phone to protect your content
  • What does Auto Join Disabled mean?
  • Agent2 search article updates
•  Troubleshooter scripts have had an overall update for all Honor devices

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Coming soon support site for the Honor 6A
• Agent2 search article updates
  • ‘Why are there adverts on my lock screen, and how do I get rid of them?’ has been added to all Andriod devices
  • ‘There are adverts on the Keyboard’ has been added to all All HTC devices.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX