The following content has been added, or updated, in this release.

• The following devices are now live in the UAD.  The simulation and scenarios will be available soon.
  • Huawei MediaPad T3 7-inch Wi-Fi
  • Honor 7X
• PAYG & Handset Only pricing updated in the Pricebook UAD view for the following devices:
  • Alcatel 20.38X
  • Doro 6520
  • Honor 6A
  • Honor 7X
  • Sony Xperia XA2
• Service Pricebook updates – V4.59
  • New tariff
    • Advanced One Plan – 1 Month
  • New 084 & 087 Numbers
  • New and updated 09 Premium Rate Numbers
  • Updated 118 Directory Enquiries

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates
  • Why are my notifications repeating?
• Images for the box content items added to the following devices:
  • Apple iPhone 7
  • Apple iPhone 7 Plus
  • Apple iPhone SE
  • Honor 6X
  • HTC 10
  • Huawei Mate 9
  • Huawei P10
  • LG G6
  • LG K3
  • LG Leon
  • Microsoft Lumia 550
  • Samsung Galaxy A3 2016
  • Samsung Galaxy A3 2017
  • Samsung Galaxy A5 2017
  • Samsung Galaxy J3 2017
  • Samsung Galaxy S5 Neo
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Sony Xperia X
  • ZTE Blade V8
• New devices added into the device comparison view:
  • Sony Xperia L2
  • Sony Xperia XA2 Ultra
• NFC images added to the following device:
  • Huawei Mate 10 Pro

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Simulation and full set of scenarios added for the following devices:
  • Huawei Mate 10 Pro
  • Sony Xperia XA2
  • ZTE Blade V8

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates
  • How can I delete pictures from a Samsung Cloud backup?
  • Is dual SIM available with my device?
  • How did I pull the camera up mid-screen?
• Troubleshooter updates
  • Voice (incl EWiFi)
• Coming soon support sites available for the following devices:
  • Honor 7X
  • Huawei MediaPad T3 7-inch Wi-Fi
• New 3D Models available on the UAD for the following devices:
  • Huawei Mate 10 Pro
  • Razer Phone
  • ZTE Blade V8

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates
  • When I try to charge my phone, a message pops up saying ‘Moisture has been detected’
  • Why do my notifications disappear on my device after using my Gear watch?
  • What’s the difference between private mode and Secure Folder?
  • I can’t tether my device to my Mac
  • Face ID isn’t working for family purchases
  • How do I remove apps that I can’t uninstall?
• A basic support site is now available for the Sony Xperia XA2
  • Simulation and scenarios will be available soon.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates
  • Why is my phone unable to charge?
  • Why can’t I use WhatsApp anymore?
  • How can I use USB tethering for Mac OS?
  • Why do my calls still break up when my signal strength is good?
• On screen icons added for the Huawei E5330 Mobile Wi-Fi

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following devices are now live in the UAD.  The simulation and scenarios will be available soon.
  • Alcatel 20.38X
  • Blackberry KEYone
• Samsung Galaxy Tab A 10.1 specifications updated to include 32GB variant.
• PAYG & Handset Only pricing updated in the Pricebook UAD view for the following devices.
  • Alcatel 20.38X
  • Honor 6A
  • Samsung Galaxy J3
  • ZTE Blade V8

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this week’s release.

• Service Pricebook updates – v4.57
  •  084 & 087 Numbers (addition of new 0870 number)

For more details on what’s been included in this week’s release, please see the release notes.

Keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• Troubleshooter updates
  • Repair end points have been changed for continuity throughout multiple script paths
• General Agent2 search articles
  • KRACK Wi-Fi Security
• Active Shortcodes and Payforit data has been updated
• Android Nougat multi OS tab now available for the Samsung Galaxy A3 2017
• A basic support site is now available for the Alcatel 20.38X
  • Simulation and scenarios will be available soon.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Troubleshooter updates
  • No signal thread within the Coverage script
• New devices have been added into Device Compare:
  • Sony Xperia XZ1
  • Sony Xperia XZ1 Compact
  • Alcatel 20.38X
  • Alcatel U5 HD
  • LG K4 2017
  • LG Q6
  • Google Pixel 2
  • Google Pixel 2 XL
  • Nokia 216
  • Nokia 3310 3G
  • Motorola G5s
  • Motorola G5s plus
• The device specifications and icons have been updated for the ZTE Blade V8

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX