The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • ‘OK Google’ can’t find any of my contacts.
  • How do I record in slow motion?
  • Can I change when the slow motion happens?
• Troubleshooter updates:
  • Three inTouch script
  • Some threads within the Products script
  • Personal hotspot thread within the Phone / tablet issues script
• Full simulation and scenarios are now available for the Apple iPad 9.7-Inch 2018
• Android Oreo simulation tab now available for the following devices:
  • Samsung Galaxy S8
  • Samsung Galaxy S8+

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I make a video call on my device?
  • How do I use Smart Switch?
  • Why can’t I copy a text message?
  • Why can I hear white noise when playing audio back?
  • When switching to mobile data, a message pops up saying settings has stopped.
  • What is the Limit interruptions while driving popup?
  • How can I disable Do Not Disturb while driving?
  • Apple iPhone 8 third party screen replacement not working after iOS 11.3 update
  • How do I stop Bixby being my default voice control app for Bluetooth?
  • iOS 11.3 features
  • How does the Privacy icon work?
  • How does the battery health feature work?
  • How do I check if my iPhone is being throttled?
  • How do I send a group message?
  • Why is my gallery on my new device not backing up from an older device?
  • How do I add GIFs to my Always On Display?
• New support sites available on the UAD.  Simulation and scenarios will be available soon:
  • Alcatel U5
  • Apple iPad 9.7-inch 2018
  • Samsung Galaxy A8

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

There are media reports currently circulating about Apple iPhone 8 screens that have been repaired by an unofficial third party. The issue is reported to prevent the screen from working after updating to iOS 11.3.

Apple have not directly commented on this issue yet.

However after the release of a previous iOS version Apple said “non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.”

Please keep an eye on the news feed for any further updates on this issue.

The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I use the calendar?
  • How can I edit my calendar events?
  • Can I change the layout of the Calendar app?
  • Why is my gallery on my new device not backing up from an older device?
  • Why am I not getting badge notifications for third party apps?
  • Why does a verification failed popup appear when I restart my device?
  • What is Android Device Manager?
  • Android bug Qualcomm Wi-Fi component flaw
• 3d model now available for the Sony Xperia XZ2

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following devices are now live in the UAD. The simulation and scenarios will be available soon.
  • Huawei P20
  • Huawei P20 Pro
• The following devices are now live in the UAD with a full simulation and scenarios.
  • Alcatel Pixi 4 4-inch
  • Sony Xperia XZ2

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I set up my Hybrid SIM?
  • How do I customise my Edge panel?
  • How do I add more Edge panels?
  • How do I install the Mickey and Minnie AR Emojis?
  • Enable or Disable Data Saver
  • The functions on my Samsung Keyboard aren’t working properly
  • How do I set up keyboard swipe controls?
  • How do I add additional languages to my keyboard?
• Troubleshooter updates:
  • Voice (incl EWiFi)
• Battery saver icon added to all Samsung Android Nougat & Oreo phones

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following sections of the Pricebook view have been updated with new information:
  • 07 Personal Numbering, Paging, Special and International Numbers
  • 09 Premium Rate Numbers

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following sections of the Pricebook view have been updated with new information:
  • 084 & 087 Numbers
  • 118 Directory Enquiries Numbers

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates
  • For full details on what articles have been created and updated, please see the release notes below.
• Troubleshooter updates
  • Mobile WiFi
• Updated handset only and PAYG pricing for the following devices:
  • Honor 6A
  • Samsung Galaxy J3 2017
• The following devices are now live in the UAD.  The simulation and scenarios will be available soon.
  • Alcatel Pixi 4 4-inch
  • Huawei P20
  • Huawei P20 Pro
  • Sony Xperia XZ2
• 3d model now available for the Blackberry KEYone

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • What’s the difference between Android Pay and Google Pay?
  • What is Google Pay?
  • How do I install and set up Google Pay?
  • Can I tell when my text messages have been read?
  • How do I turn off the profile picture on text messages?
  • How do I make Google Photos my default photos app?
  • I’m unable to download themes
  • Why am I getting a fingerprint error message?
  • Why am I not getting badge notifications when I receive a new email or text?
  • Is it true that the camera on the S9 is worse than the previous model?
  • What aperture should I use when taking pictures?
  • Can I change the shutter speed or aperture on my device?
  • Can I delete messages after I’ve sent them on Whatsapp?
• Troubleshooter updates
  • Resolve NFF
  • Email issues
  • Mobile Wi-Fi
• Simulation and full set of scenarios now available for the Blackberry KEYone
• 3d models now available for the following devices
  • Huawei MediaPad T3 7-inch Wi-Fi
  • Honor 7X
  • Sony Xperia XA2

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX