The following content has been added, or updated, in this release.

• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I clean out the sockets in my device?
• Troubleshooter updates:
  • International script
  • Internet script
  • Phone / tablet issues script
• The following sections of the Pricebook view have been updated with new information:
  • 084 & 087 Numbers
  • 09 Premium Rate Numbers
  • 118 Directory Enquiries
• Full simulation and scenarios now available for the following devices:
  • Honor 10
  • Honor 7A
• New devices added into the device comparison view:
  • Alcatel 3X
  • HTC Desire 12
  • HTC Desire 12+

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Simulation and scenarios are now available for the Motorola XT1754 Moto C
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I access my settings?
  • How can I disable Alcatel Boost?
  • How do I unblock premium rate numbers?
  • How do I change the notification sound in the Outlook email app?

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• A basic support site is now available for the Motorola XT1754 Moto C
  • Simulation and scenarios will be available soon
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • Whats new for Android P?
• Handset only and PAYG pricing for the following device:
  • Motorola XT1754 Moto C

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The Huawei B311 Router is now live on the UAD
• A basic support site is now available for the Honor 7S
  • Simulation and scenarios will be available soon
• Troubleshooter updates:
  • International script
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • What’s new for iOS 12?
  • How do I add a contact shortcut to my home screen?
• Handset only and PAYG pricing for the following device:
  • Honor 7S

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Full simulation and scenarios now available for the following devices:
  • Alcatel U5
  • Samsung Galaxy A6 2018
• New 3D model and NFC Beam images added to the Samsung Galaxy A6 2018

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

The following content has been added, or updated, in this release.

• Updated handset only and PAYG pricing for the following devices:
  • Alcatel U5
  • Samsung Galaxy A6 2018

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Troubleshooter updates
  • Coverage
  • My3
• New devices have been added into Device Compare:
  • Motorola Moto G6 Plus
  • LG G7 ThinQ
  • HTC U12+
  • Alcatel 5
  • Alcatel 3v
  • Motorola XT1925 Moto G6
  • Nokia 7 Plus
  • OnePlus 6
  • Nokia 8 Sirocco
  • Motorola XT1922 Moto G6 Play
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I check if my device is rooted?
  • What is Joy Launcher and can I uninstall it?

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Support site now live on the UAD for the Samsung Galaxy A6 2018, simulation and scenarios will be available soon

For more details on what we’ve updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release.

• Search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I turn off the auto-complete calorie counter in Samsung Health?
  • How do I transfer my Samsung Health data to my new device?
  • I want to hide my personal information such as height and weight on the Samsung Health app
• Troubleshooter updates
  • Internet

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release.

• A basic support site is now available for the Samsung Galaxy A6 2018.
  • Simulation and scenarios will be available soon.
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • What is an Apple SIM?
  • Types of SIM card
  • How to fix the ‘Setup could not finish, authentication failed with Yahoo mail’ error message on my device?
• Troubleshooter updates
  • Internet
• 3D Model now available for the Samsung Galaxy A8.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX