iOS 12 was originally announced at the WWDC on the 5th of June 2018, and is now available for download, on compatible devices from today.

Should a customer have a compatible device, and need help updating their software, you can assist them by selecting the Simulator view, and clicking the Settings category. Here you can find the steps on how to Check Software Version.

To recap some of the new features on iOS 12, please find below a short informative list, as well as the compatible devices.

• Speed
  A faster and more responsive experience, with up to 70% faster swipe-to-camera time and up to 50% faster keyboard display time.

• FaceTime
  You can now use FaceTime with up to 32 people at the same time. The tile of the person speaking will automatically increase in size, so you can keep track of the conversation.

• Memoji
  Create and customise an Animoji of yourself to use in Messages and FaceTime.

• New Animoji
  Four new Animoji’s have been added: tiger, koala, ghost and T-rex.

• Camera features
  Use your Animojis, Memojis, filters, text effects and stickers in your in-app camera.

• Augmented Reality
  ARKit 2 has been released to allow developers to use AR in their apps.
  AR objects can be sent through Messages and Mail allowing you to share AR objects with others.
  A new app called ‘Measure’ has been created to measure objects in the real world using AR. This app will be added to all devices that update to iOS 12.

• Screen Time
  This new feature allows you to monitor how much time you spend using your device, how much time other people use your device and how that time is spent.

• Notifications
  iOS 12 brings new ways to manage your notifications that appear on the lock screen.
  Siri will learn how you interact with your notifications, and makes suggestions based on that information.
  Message threads and certain types of notifications are grouped together, so your lock screen will be less cluttered.

• Do Not Disturb
  Changes to Do Not Disturb allow you to enable the function when you’re in a specific location, during a time of day or at certain events, such as a meeting.

• Gallery
  The new For You tab intelligently suggests which photos to share with friends and family. If a recipient is also using iOS 12, they’ll be prompted to share photos of the same event with you.
  The search function has been improved to help you find a specific picture by location or date, and will start suggesting events, places and people that you have recently been with or around, before you’ve even started searching.

• Shortcuts
  Siri can now learn your daily routine and pair that information with device functions and third party apps. For example, Siri can remind you to turn your device on silent when your location registers you’re at the cinema.

• Privacy
  Safari has been improved to prevent web pages from tracking your location without your permission
  Safari will not be able to stop advertisers from collecting your device’s unique characteristics, and this prevents them from identifying your device and targeting adverts to you from other web pages.

• Voice Memos
  The iPhone-exclusive app has now been improved so you can also access your memos from your iPad.

Compatible devices:

• Apple iPhone Xs
• Apple iPhone Xs Max
• Apple iPhone XR
• Apple iPhone X
• Apple iPhone 8
• Apple iPhone 8 Plus
• Apple iPhone 7
• Apple iPhone 7 Plus
• Apple iPhone 6s
• Apple iPhone 6s Plus
• Apple iPhone 6
• Apple iPhone 6 Plus
• Apple iPhone SE
• Apple iPhone 5s
• Apple 12.9-inch iPad Pro 2nd generation
• Apple 12.9-inch iPad Pro 1st generation
• Apple 10.5-inch iPad Pro
• Apple 9.7-inch iPad Pro
• Apple iPad 6th generation
• Apple iPad 5th generation
• Apple iPad Air 2
• Apple iPad Air
• Apple iPad mini 4
• Apple iPad mini 3
• Apple iPad mini 2
• Apple iPod touch 6th generation

September is always an exciting time for Apple fans, and the world turned its eyes to the Steve Jobs Theatre in Cupertino, California for the announcement of the next generation of iPhones. Here are some key features of the new iPhones announced by Apple:

Apple iPhone Xs and Apple iPhone Xs Max

• Improved OLED screen
  The iPhone Xs and iPhone Xs Max come with a 5.8″ screen and a 6.5″ screen respectively. Both have OLED displays which pack more pixels into the screen, offering the highest quality display of any iOS device so far.
• Dual 12MP rear cameras, 7MP front facing camera
  There are 2 rear cameras on the iPhone Xs and iPhone Xs Max. One is a wide-angle camera, and another is a telephoto camera. Improved Smart HDR and Depth Control offer improved photos and videos compared to previous iPhones.
• A12 Bionic chip
  The A12 Bionic chip in the new iPhones are up to 15% faster and use up to 50% less power than its predecessors.
• Water resistant 
  The iPhone Xs and iPhone Xs Max have an IP68 rating. This means that they can be submerged in 2 metres of water for up to 30 mins.
• Up to 512GB internal memory
  The iPhone Xs and iPhone Xs Max will be available in three capacities: 64GB, 256GB and 512GB

The iPhone Xs and iPhone Xs Max are available for pre-order from the 14th of September, and will start shipping from the 21st of September.

Apple iPhone XR

• 6.1″ LCD display
  The largest and most advanced LCD screen ever in an iPhone.
• 12MP rear camera, 7MP front facing camera
  The iPhone XR has a 12MP wide-angle camera. It’s the same wide-angle camera that is found in the iPhone Xs and iPhone Xs Max.
• A12 Bionic chip
  The A12 Bionic chip in the new iPhones are up to 15% faster and use up to 50% lower power than its predecessors.
• Up to 256GB internal memory
  The iPhone XR will be available in three capacities: 64GB, 128GB and 256GB
• Water resistant 
  The iPhone XR has an IP67 rating. This means that the device can be submerged in 1 metre of water for up to 30 mins.
• Face ID
  3D Touch has been removed from the iPhone XR, but it includes Face ID. It’s an extra level of security and it allows you to: unlock the device, log into apps and pay with items using Apple Pay.

The iPhone XR is available for pre-order from the 19th of October, and will start shipping from the 26th of October.

The following content has been added, or updated, in this release.

• General search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I use a bookmark on my Samsung Internet browser?
  • How do I use a bookmark on my Safari Internet browser?
• New device added into the Device Comparison view:
  • Asus ZenFone 5 2018

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General search article updates – please see the release notes below for further details on which devices these articles are available for.
  • Service tests
• Troubleshooter updates:
  • Internet script

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General search article updates – please see the release notes below for further details on which devices these articles are available for.
  • When will Bixby have support for accents?
  • Is Android Pie available on my device?
  • Can I use the stylus to take photos?

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Support site now live on the UAD for the Samsung Galaxy Note9, including the simulation and scenarios.
• The Voice incl. EWiFi script has been added to the following devices:
  • Alcatel U5
  • Motorola XT1754 Moto C
  • Sony Xperia Z2

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I remove the passcode?
  • How do I download games from the Game launcher?
• Support site now live on the UAD for the Huawei P20 lite – including the simulation and scenarios.
• 3D models are now available for the following devices:
  • Honor 7A
  • Honor 10

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The Samsung Unpacked event happened in the Barclays Centre in Brooklyn in front of the world’s press and a global audience. The Samsung Galaxy Note9, Samsung Galaxy Watch and Galaxy Home were unveiled, along with improvements to existing Samsung products, such as Bixby. Here are some key new features of the Samsung Galaxy Note9:

Performance

• 4000 mAh battery
  Considerably higher than the Samsung Galaxy S9 and the Note’s predecessor which featured 3000 mAh and 3300 mAh batteries respectively.
• 6GB/8GB RAM
  Huge amount of RAM to handle any gaming, streaming or multitasking needs. The 128GB variant has 6GB of RAM, and the 512GB variant has 8GB of RAM.
• 128GB/512GB internal storage
  It also features expandable storage of up to 512 GB.
• Waterproof
  IP68 continues to run in the Galaxy family. The device, and the S Pen can be submerged in 1.5 metres of water for up to 30 mins.

Design

• 6.4″ screen
  The Infinity Display gives users an expansive edge-to-edge surface allowing maximum use of the screen.
• Available in 3 colours
  
  • • Ocean Blue
    • Lavender Purple
    • Midnight Black

S Pen

• Remote camera access
  The S Pen now is connected to the device by Bluetooth. Take pictures and videos simply by pressing the button on the S Pen.
• Improved app functions
  Pressing the button on the S Pen also pauses videos on YouTube, scrolls through the pictures in the Gallery and much more. All from up to 10 metres away.
• Screen off memo
  Write and save a memo using the S Pen and the Samsung Galaxy Note9, all without unlocking the screen.

Samsung DeX

• Samsung DeX built-in
  It gives a PC-like experience by plugging the device into a display, such as a monitor or a TV, using an HDMI cable adaptor (sold separately).
• Multitasking
  Various apps such as Email, Samsung Internet and My Files are optimised to use straight away. Various third party apps, such as Microsoft Excel and Adobe Photoshop can be downloaded to use too.
• Keep using the phone
  The smartphone screen can be used at the same time as using Samsung DeX on a monitor.

The Android 9 Pie update is now available for download on all Google Pixel mobile devices.

The Android update includes these new features:

Digital Wellbeing 

• App dashboard: users will be able to track how much time is spent in apps, looking at notifications etc and then help create any restrictions to help keep users away from their devices
• Do Not Disturb: both sounds and visual interruptions will be deactivated when your device is in Do Not Disturb mode. However, you can select which notifications come through to your home and lock screen so you don’t miss anything urgent
• Wind Down mode: your device will also switch to Greyscale when a specific bedtime has been set
• App time limits: users will be able to set timers for specific apps to control the amount of time spent on them

Predicted actions function  

• Android 9 Pie will suggest apps to its user based on the habits that it is tracking. For example, if you call an Uber every day, it will prompt you to do it

Easily editable screenshots

• Screenshots will be editable after being taken

Adaptive Brightness and Adaptive Battery

• Brightness and battery settings will learn how you use your device and how heavily you use your device, and pre-emptively adapt battery and light

Smarter app search 

• When searching for an app, instead of just opening the app itself, your device will also search for things you can do inside the app

At-a-Glance on Always-on-Display

• You can now edit your Lock Screen and Always-on Display settings to show apps like calendar events and weather

The following content has been added, or updated, in this release.

• General search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I use a bookmark on my Samsung Internet browser?
  • How do I use a bookmark on my Safari Internet browser?
  • How do I limit my data limit usage?
  • What is an aLTEr attack and can it be used to hack my device?
• Shortcodes and Payforit codes have been updated in the Pricebook view
• New images of box contents added to the “In the box” view for the following devices:
  • Honor 10
  • Honor 7A

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX