New content
The following content has been added, or updated, in this release:

• The following sections of the Pricebook view have been updated with new information:
  • 084 & 087 Numbers
  • 09 Premium Rate Numbers

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• Shortcodes and PayForIt information updated within the Pricebook view

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

• Troubleshooter updates:
  • Information around data roaming costs and caps has been updated in all relevant troubleshooting flows

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release.

• General search article updates – please see the release notes below for further details on which devices these articles are available for.
  • What is a Nano memory card?
  • How do I use Night Sight?
  • How do I use Top Shot?
  • How do I use Adaptive Battery?
  • How do I use Playmoji and stickers?
  • What is Active Edge?
• 3D models now available for the following devices:
  • Razer Phone 2
  • Google Pixel 3 XL
  • Xiaomi Mi 8
  • Honor 8X

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Over the past couple of months, eSIM technology has been released in a variety of devices.

What is an eSIM?

How does it work?

Which devices support eSIMs?

Currently, the only mobile devices to support eSIMs are:

• Apple iPhone Xs
• Apple iPhone Xs Max
• Apple iPhone XR
• Google Pixel 2
• Google Pixel 2 XL
• Google Pixel 3
• Google Pixel 3 XL

Click here to find out what networks eSIMs are supported on.

How do I activate an eSIM?

eSIM activation has to be competed though a network carrier. The network carrier will either send a QR code to the customer directly, or through their network carrier app.

As eSIMs are a new technology, additional updates and information will be released over time. We will continue to provide a summary of those updates as and when they become notable. Just keep checking the Newsfeed for updates.

New content
The following content has been added, or updated, in this release.

• General search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I use HiVision?
  • How do I use HiVision Shopping?
  • How do I use HiVision translate?
  • ‘OK Google’ isn’t working
• Support site launched, including a simulation and full set of scenarios:
  • Huawei Mate 20 Pro
• Support sites launched, simulation and scenarios will be available soon:
  • Xiaomi Mi8
  • Xiaomi RedMi 6A
  • Honor 8X
• New devices added into the Device Compare view:
  • Alcatel 2051
  • Doro 8035
  • Huawei Mate 20 lite
  • Huawei Y7 2018
  • IMO S2 monqi
  • Nokia 3.1
  • Samsung Galaxy A9
• Shortcodes and PayForIt information updated within the pricebook view.

Based on the feedback we received, we have updated the following areas within the UAD.

• Troubleshooter updates:
  • All links to Wuntu logger has been updated throughout multiple troubleshooting paths

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release.

• General search article updates – please see the release notes below for further details on which devices these articles are available for.
  • What is an eSim?
  • Google Family Link
• Support sites launched, including a simulation and full set of scenarios:
  • Alcatel 1
  • Google Pixel 3
  • Google Pixel 3 XL

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Updated handset only and PAYG pricing for the following devices:
  • Apple iPhone 6s
  • Apple iPhone SE

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General search article updates, a new article has been added:
  • What do I do if my Apple ID is locked or disabled?
• Support sites now live on the UAD for the devices below, their simulations and scenarios will be available soon
  • Doro 7060
  • Razer Phone 2
• 3D models now available for the devices below:
  • Apple iPhone XR
  • Honor 7S

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Shortcodes and PayForIt information updated within the pricebook view

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release.

• General search article updates – please see the release notes below for further details on which devices these articles are available for.
  • What is Google Drive?

Feedback
Thank you to the following people for submitting their feedback and updates.  We’re happy to say it made it into this week’s release.

• Bharat Ranpura

Based on the feedback we received, we have updated the following areas within the UAD.

• Troubleshooter updates:
  • Messaging issues

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX