New content
The following content has been added, or updated, in this release:

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• Handset only and PAYG pricing has been updated for the following devices:
  • Samsung Galaxy Note9

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• Handset only and PAYG pricing has been updated for the following devices:
  • Apple iPhone 7 32GB
  • Apple iPhone 7 Plus 32GB
  • Apple iPhone 8 64GB
  • Apple iPhone 8 Plus 64GB
  • Apple iPhone XR 128GB
  • Apple iPhone XR 256GB
  • Apple iPhone XR 64GB
  • Apple iPhone Xs 256GB
  • Apple iPhone Xs 512GB
  • Apple iPhone Xs 64GB
  • Apple iPhone Xs Max 256GB
  • Apple iPhone Xs Max 512GB
  • Apple iPhone Xs Max 64GB
  • Google Pixel 3
  • Google Pixel 3 XL
  • Honor 10
  • Huawei Mate 20 Pro
  • Huawei P20
  • Huawei P20 Pro
  • Samsung Galaxy Note9
  • Samsung Galaxy S8
  • Samsung Galaxy S9

• Multi OS tab has been added for Android 9.0 (Pie) to the following device:
  • Samsung Galaxy S9+

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• PAYG pricing has been updated for the following devices:
  • Samsung Galaxy S10
  • Samsung Galaxy S10+
  • Samsung Galaxy S10e

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

• Reported issues:
  • A new issue has been added concerning customers running iOS 12.1.1 dropping calls. This can be found in the troubleshooter view of the affected devices.

• Troubleshooter updates:
  • The 3 App script has been updated to reflect compatibility with Android devices below Android 5.0 and iOS devices.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

• Troubleshooter updates:
  • MMS/picture mail script has been updated, which can be found within the main Messaging script
  • Three inTouch script has been updated
  • The 3 App script has been updated

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• Handset only and PAYG pricing has been updated for the following devices:
  • Xiaomi Redmi 6A
  • ZTE Blade V9 Vita
• Shortcodes and PayForIt information updated within the Pricebook view
• The support sites are now available for the following devices, simulation and scenarios will be available soon:
  • Huawei P smart 2019
  • ZTE Blade V9 Vita
• Support site now available, including a simulation and full set of scenarios:
  • Samsung Galaxy J4+
• It’s been highlighted that as of September 2018, the 3.5mm Lightning adapter is no longer included within the box for relevant Apple products. In light of this, we have added a message to the box contents of the devices concerned for clarity:
  • Apple iPhone 7
  • Apple iPhone 7 Plus
  • Apple iPhone 8
  • Apple iPhone 8 Plus
  • Apple iPhone X

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

• OTA updates:
  • URL has now been updated to point towards the correct URL

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Issue: Recently reported in the press it is apparent that users can hear activity at the terminating device end before a call is accepted.

What is seen: The user is unaware that they are being listen too before they accept a call. This issue has been in the press In recent days.

Remedial Action – Please explain to the customer: Apple have blocked Group Facetime access. They have a fix which Three is currently testing it should be released within 7 days.

MSISDN Capture: NO

Mitigation Capture: NO

Solution: There is currently no fix for this issue.

Please DO NOT submit the handset for repair.

New content
The following content has been added, or updated, in this release:

• Handset only and PAYG pricing has been updated for the following devices:
  • Honor 10 Lite
  • ZTE 2312 (PAYG only)
• The following sections of the Pricebook view have been updated with new information:
  • 084 & 087 Numbers
  • 09 Premium Rate Numbers
• The support sites are now available for the following devices, simulation and scenarios will be available soon:
  • Honor 10 Lite
  • Apple iPad 11 4G Wi-Fi

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• Handset only and PAYG pricing has been updated for the following devices:
  • Honor 7A
  • Motorola XT1754 Moto C
• The simulation and scenarios are now available for the Xiaomi Mi8.
• The following devices have been added into the Device Compare tool:
  • Alcatel 1c
  • Alcatel 1x
  • Nokia 5.1

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• Handset only and PAYG pricing has been updated for the following devices:
  • Apple iPhone X 256GB
  • Apple iPhone X 64GB
  • Apple iPhone XR 128GB
  • Apple iPhone XR 256GB
  • Apple iPhone XR 64GB
  • Apple iPhone XS 256GB
  • Apple iPhone XS 512GB
  • Apple iPhone XS 64GB
  • Apple iPhone XS Max 256GB
  • Apple iPhone XS Max 512GB
  • Apple iPhone XS Max 64GB
  • Google Pixel 3
  • Google Pixel 3 XL
  • Huawei Mate 20 Pro
  • Huawei P20 Lite
  • Samsung Galaxy A6
  • Samsung Galaxy Note8
  • Samsung Galaxy Note9

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX