Apple iPhone 14 and 14 Pro Max devices are experiencing an issue that causes horizontal lines to repeatedly flash across the display when the models wake up from a period of sleep or boot up.
Apple have noted that a software update will be coming soon to resolve the issue.
There is a text message scam currently circulating on Android mobile devices:
The scam: The message poses as a parcel courier, prompting users to download a tracking application to locate a parcel. Unfortunately, the app is actually malicious spyware.
The after result: Once the user has downloaded the app, the spyware (Named Flubot) will infiltrate the mobile device, gathering any sensitive data.
The message may look like the below:
Advice to customers:
– Do not click any links in the SMS message
– Delete the SMS from your device
– Report it to your network or the courier service using an official line of communication
Multiple users have reported that they are experiencing apps such as Tumblr, Google search, Waze, TikTok and more unexpectedly crashing.
This was caused by a Google Webview issue, and the issue has now been resolved in a recent update of Android System Webview and Chrome, 89.0.4389.105 version. To update these apps to the latest version follow the steps below and then restart your device.
For Android
Please note: if Android System Webview Beta has also been installed, you will need to manually uninstall updates for this app first before you install the latest version of Android System Webview. You can do this by following this pathway on your device: Navigate to Settings> Tap Apps> search for Webview> Tap Android System Webview Beta> Tap on the menu icon in the top right hand corner> Tap Uninstall updates.
1. Navigate to the device Settings.
2. Tap Apps.
3. Using the search bar at the top of the screen, search for Android System Webview then tap on it to open. If you do not see that app, tap on the menu icon in the top right hand corner, then tap show system apps. Following that, you should then be able to search for and see Android System Webview in the list.
4. Tap App details in store.
5. Tap Update.
For Google Chrome
1. Navigate to Settings.
2. Tap Apps.
3. Tap Chrome.
4. Tap App details in store.
5. Tap Update.
Please note: if the Update menu is not available, tap the Enable button to update instead.
A recent Gboard update has caused the keyboard to crash on some Android devices.
Customers are advised to clear the data and cache for the Gboard app, which can be done by following the below steps:
To clear the Gboard data and cache:
1. From the home screen, swipe up to access apps.
2. Choose Settings.
3. Choose Apps & notifications.
4. Choose See all XX apps.
5. Choose Gboard.
6. Choose Storage.
7. Choose CLEAR CACHE.
8. Once the cache has cleared, choose CLEAR STORAGE.
A fix for the issue has been rolled out and the app should update automatically, but some users may need to manually update and reset their devices for the update to take effect.
Apple iPhone 5 users who haven’t yet updated to iOS 10.3.4 will need to update their devices before November 3rd or they’ll lose all internet functionality, including the Apple App Store and iCloud.
To update their device, users should follow the below steps before November the 3rd:
1. From the home screen, select Settings.
2. Select General.
3. Select Software Update.
Anyone who misses the November 3rd deadline will need to connect their iPhone to a computer to receive the update. Over-the-air updates will no longer be possible after this date.
Three customers may be experiencing issues with calls, texts and using data to access the internet. This is due to a network outage that occurred on Wednesday evening (16/10/19).
Engineers at Three are currently investigating and working on a fix to restore the network.
Customers that are experiencing network issues are advised to restart their devices to restore connectivity.
Apple has asked customers to stop using some plug adapters because of a risk of electric shock.
They are recalling two types of plug:
The affected plugs are all white, with no letters or words on the inside slot.
Unaffected versions of the plug are white with a grey on the inside, with a dimple on the side.
Apple USB power adapters are not affected.
For more information, click here.
There have been a number of reports that opening a message containing a black dot with a hand pointing to it has been causing Apple devices to freeze and crash.
The message contains a string of thousands of invisible characters which overloads the message application. The hidden characters are usually used to to tell the app to perform a process, such as reading text left to right or right to left.
To solve this issue, delete the message from the device. Further information about how to delete the malicious message can be found by selecting the Apple device affected, and searching “Black dot Emoji message” in the search bar on the UAD.
A number of users have reported the following issues after updating their device to iOS 11:
Users are advised to keep their device updated to the latest software version, as Apple have started rolling out software updates to tackle these issues.
If a customer encounters any of these issues, they should check for any pending software updates. You can help the customer check this by selecting: Simulator > Settings > Check Software Version.
Meltdown and Spectre are security flaws found in device processors. These bugs could potentially lead to attackers being able to access sensitive data, such as passwords and banking information.
What devices is it affecting?
The security flaw is affecting almost every modern computing device from all manufacturers using chip designs from Intel, AMD and ARM. This includes laptops, desktops, tablets, smartphones and cloud computing systems.
What can I do about the Meltdown and Spectre flaws?
Companies have been releasing patches for specific devices and so it is advised that customers update their device with the latest security fixes as soon as they become available.