Author Archives: Big Foot

Dec 11 2019
News

Today’s update (11/12/2019)

The following content has been added, or updated, in this release.

Search articles:

  • All Android devices:
    • NEW: What is recovery mode? 

Pricing: 

  • PAYG and handset only pricing has been added for the following device:
    • Huawei Mate 20 X 5G (without Mpen)
  • PAYG and handset only pricing has been updated for the following devices:
    • Huawei Mate 20 Pro
    • Huawei P30
    • Huawei P30 Pro
    • Huawei P30 lite

Other changes: 

  • Apple iPhone 11
    • NEW: 3D model now available.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Dec 04 2019
News

Today’s update (04/12/2019)

The following content has been added, or updated, in this release.

Products: 

  • Xiaomi Redmi Note 8T
    • NEW: Support site now available.

Feedback:

  • All mobiles and tablets:
    • UPDATE: The troubleshooter flow for issues with the wuntu app has been updated.

Pricing: 

  • Pricing: 
    • UPDATES: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Nov 27 2019
News

Today’s update (27/11/2019)

The following content has been added, or updated, in this release:

Pricing: 

  • UPDATE: PAYG pricing is now available for the following device
    • Xiaomi Redmi Note 8T
      • Handset only pricing will be available when the device goes live

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Nov 20 2019
News

Today’s update (20/11/2019)

The following content has been added, or updated, in this release:

Pricing: 

  • UPDATES: PAYG and handset only pricing has been updated for the following device:
    • OnePlus 7 Pro

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Nov 13 2019
News

Today’s update (12/11/2019)

The following content has been added, or updated, in this release.

Search articles:

  • Samsung Galaxy S6 upwards
    • NEW: What is the Samsung SOS feature and how do I use it?

Pricing: 

  • UPDATES: PAYG and handset only pricing has been updated for the following device:
    • Huawei P smart 2019

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Nov 06 2019
News

Today’s update (06/11/2019)

The following content has been added, or updated, in this release.

Products: 

  • Simulation and scenarios now available for the following device.
    • NEW: Huawei MediaPad T5

Pricing: 

  • UPDATES: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Oct 30 2019
News

Today’s update (30/10/2019)

The following content has been added, or updated, in this release.

Products: 

  • Basic support sites now available for the following devices. The simulation and scenarios will be available soon. 
    • NEW: OnePlus 7T
    • NEW: OnePlus 7T Pro
    • NEW: Google Pixel 4
    • NEW: Google Pixel 4 XL
  • Simulation and scenarios now available for the following device.
    • NEW: Doro 7060

Search articles:

  • Apple iPhone 5
    • NEW: App Store and iCloud issues

Troubleshooter:

  • All Android devices
    • UPDATE: Tethering restriction has been removed for all Android devices.
    • UPDATE: The Internet script has been updated to include resetting the APN settings for slow speed issues.
  • All Apple devices
    • UPDATE: Tethering restrictions have been removed in the Troubleshooter for Apple devices.

Pricing: 

  • PAYG and handset only pricing has been added for the following device:
    • Google Pixel 4
    • Google Pixel 4 XL

Shout outs!

Thank you to the following people for submitting their feedback and updates.  We’re happy to say it made it into this week’s release.

  • Henry Almeida
  • Darren Paterson 

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Oct 28 2019
Alert

Apple iPhone 5 – Urgent iOS update

Apple iPhone 5 users who haven’t yet updated to iOS 10.3.4 will need to update their devices before November 3rd or they’ll lose all internet functionality, including the Apple App Store and iCloud.

To update their device, users should follow the below steps before November the 3rd:

1. From the home screen, select Settings.

2. Select General.

3. Select Software Update.

Anyone who misses the November 3rd deadline will need to connect their iPhone to a computer to receive the update. Over-the-air updates will no longer be possible after this date.

Oct 25 2019
Uncategorized

Banking apps respond to fingerprint authentication issue on Samsung Galaxy S10 and Samsung Galaxy Note10 devices

Samsung Galaxy Note10, Note10+, Note10+ 5G and Samsung Galaxy S10, S10+ and S10 5G users will be unable to download RBS apps, which includes NatWest, until the fingerprint authentication issue has been fixed.

The issue was discovered last week, when users with certain screen protectors found that their device could be unlocked by anyone using the fingerprint authentication system.

RBS have encouraged those with the app already installed to remove any biometrics saved on their device.

Meanwhile, other banking apps have issued a warning and recommend that users turn off fingerprint login. Some banking apps have stated that biometrics and fingerprint login can be set up again once a fix is released by Samsung.

Samsung are aware of the issue and will be gradually sending out a biometrics update.

To remove any biometrics saved on affected devices, customers should follow the below steps:

1. From the home screen, swipe up to access apps.

2. Choose Settings.

3. Choose Biometrics and security.

4. Choose Fingerprints.

5. Enter the device’s current PIN or password.

6. Choose a fingerprint from the list of available fingerprints.

7. Choose Remove in the top right-hand corner.

8. Choose Remove again to confirm.

Oct 23 2019
News

Today’s update (23/10/2019)

The following content has been added, or updated, in this release.

Products: 

  • Samsung Galaxy A90 5G
    • NEW: Support site now available.
  • Huawei Y6 2019
    • NEW: Support site now available.
  • Apple iPad 10.2 4G Wi-Fi 7th generation
    • NEW: Support site now available.
  • Samsung Galaxy Note 10 Plus 5G
    • UPDATE: 3D model now available.

Search articles:

  • Samsung S10 series:
    • NEW: What features does the camera have? 
    • NEW: How do I edit my photos?

Pricing: 

  • PAYG and handset only pricing has been added for the following device:
    • Huawei Y6 2019
  • PAYG pricing is now available for the following devices. Handset only pricing will be available when the device goes live:
    • OnePlus 7T
    • OnePlus 7T Pro

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

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