Author Archives: Big Foot

Feb 26 2020
News

Today’s update (26/02/2020)

The following content has been added, or updated, in this release.

Products: 
  • Huawei Mate 20 X 5G
    • NEW: 3D model now available.
  • Nokia 2.2
    • NEW: 3D model now available.
  • ZTE Blade V9 Vita
    • NEW: Simulation and scenarios now available.
  • Apple iPhone 8
    • NEW: iOS 13 is now available in the operating system drop down list.

Troubleshooter:

  • All 5G devices
    • UPDATE: The ‘No 5G’ script has been updated.

Pricing: 

  • PAYG and handset only pricing has been updated for the following devices:
    • Apple iPhone 11 128GB
    • Apple iPhone 11 64GB
    • Apple iPhone 11 Pro 256GB
    • Apple iPhone 11 Pro 64GB
    • Apple iPhone 11 Pro Max 256GB
    • Apple iPhone 11 Pro Max 64GB
    • Apple iPhone 8 64GB
    • Apple iPhone XR 64GB
    • Apple iPhone Xs 64GB
    • Huawei Mate 20 X 5G
    • Huawei P30 Pro
    • Samsung Galaxy Note 10+ 5G
    • Samsung Galaxy S10
    • Samsung Galaxy S10 5G
    • Xiaomi Mi MIX 3 5G

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Feb 19 2020
News

Today’s update (19/02/2020)

The following content has been added, or updated, in this release.

Products: 
  • Samsung Galaxy A51
    • NEW: Support site now available.

Pricing: 

  • PAYG and handset only pricing has been updated for the following devices:
    • Apple iPhone 11 128GB
    • Apple iPhone 11 64GB
    • Apple iPhone 11 Pro 256GB
    • Apple iPhone 11 Pro 64GB
    • Apple iPhone 11 Pro Max 256GB
    • Apple iPhone 11 Pro Max 64GB
    • Apple iPhone 8 64GB
    • Apple iPhone XR 64GB
    • Apple iPhone Xs 64GB
    • Huawei Mate 20 X 5G
    • Huawei P30 Pro
    • Samsung Galaxy Note 10+ 5G
    • Samsung Galaxy S10
    • Samsung Galaxy S10 5G
    • Xiaomi Mi MIX 3 5G

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Feb 12 2020
News

Today’s update (12/02/2020)

The following content has been added, or updated, in this release.

Products: 
  • Samsung Galaxy S20
    • NEW: Basic support site now available.
  • Samsung Galaxy S20 5G
    • NEW: Basic support site now available.
  • Samsung Galaxy S20+ 5G
    • NEW: Basic support site now available.
  • Samsung Galaxy S20 Ultra 5G
    • NEW: Basic support site now available.
  • OnePlus 7 Pro
    • NEW: 3D model now available.

Pricing: 

  • PAYG and handset only pricing has been updated for the following devices:
    • Apple iPhone 11 128GB
    • Apple iPhone 11 64GB
    • Apple iPhone 11 Pro 256GB
    • Apple iPhone 11 Pro 64GB
    • Apple iPhone 11 Pro Max 256GB
    • Apple iPhone 11 Pro Max 64GB
    • Apple iPhone 8 64GB
    • Apple iPhone XR 64GB
    • Apple iPhone Xs 64GB
    • Huawei Mate 20 X 5G
    • Huawei P30 Pro
    • Samsung Galaxy A90 5G
    • Samsung Galaxy Note 10+ 5G
    • Samsung Galaxy S10
    • Samsung Galaxy S10 5G
    • Xiaomi Mi MIX 3 5G
  • PAYG pricing has been added for the following devices. Handset only pricing will be available when the devices go live:
    • Samsung Galaxy A51
    • Samsung Galaxy A71
    • Samsung Galaxy S10 Lite
  • Shortcodes and PayForIt information updated within the Pricebook view.

Troubleshooter:

  • All mobile devices
    • UPDATE: Voice script updated with steps to check if ETB is active and whether the customer is on AYCE minutes.
  • All mobile devices
    • UPDATE: Internet script updated with steps aimed at resolving issues surround adult content restrictions.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Feb 05 2020
News

Today’s update (05/02/2020)

The following content has been added, or updated, in this release.

Products: 
  • Nokia 2720 Flip
    • NEW: Support site now available.
  • Huawei Mate 20 X 5G
    • NEW: Simulations and scenarios now available.

Troubleshooter:

  • All devices
    • UPDATE: The Coverage script has been updated to include steps aimed at reducing the number of fraudulent SIM swaps.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Jan 29 2020
News

Today’s update (29/01/2020)

The following content has been added, or updated, in this release.

Products: 
  • Google Pixel 4 XL
    • NEW: 3D model now available.
  • OnePlus 7T
    • NEW: 3D model now available.
  • Apple iPad 11-inch 4G Wi-Fi
    • NEW: Simulations and scenarios now available.
  • Apple iPad Air 3 10.5-inch 4G Wi-Fi
    • NEW: Simulations and scenarios now available.
Pricing: 
  • PAYG and handset only pricing has been updated for the following devices:
    • Apple iPhone Xs 64GB
    • Huawei P smart 2019
    • Huawei P30 lite
    • Nokia 2720 Flip
    • Nokia 2.2
    • Samsung Galaxy A40
    • Samsung Galaxy A70
Other changes: 
  • Apple iPhone 7 and iPhone 8
    • UPDATE: note added to the In the Box view to say that as of 31.01.2020, the devices will be available as refurbished devices with limited box contents.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Jan 22 2020
News

Today’s update (22/01/2020)

The following content has been added, or updated, in this release.

Products: 
  • Huawei nova 5T
    • NEW: Support site now available.
  • Samsung Galaxy Tab S5e
    • NEW: Simulation and scenarios now available.
Pricing: 
  • PAYG and handset only pricing has been added for the following device:
    • Huawei nova 5T
Other changes: 
  • Huawei MediaPad T5
    • UPDATE: note added to the In the Box view to say that as of 17.01.2020, the device will no longer be sold with a plug.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Jan 15 2020
News

Today’s update (15/01/2020)

The following content has been added, or updated, in this release.

Products: 
  • Huawei Mate 20 X 5G
    • NEW: NFC images now available.
  • OnePlus 7T
    • NEW: NFC images now available.
  • OnePlus 7 Pro
    • NEW: NFC images now available.
  • Google Pixel 4 XL
    • NEW: NFC images now available.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Jan 08 2020
News

Today’s update (08/01/2020)

The following content has been added, or updated, in this release.

Products: 

  • Honor 9X
    • NEW: Support site now available.
  • Simulation and scenarios now available for the following devices
    • NEW: Samsung Galaxy Tab A 10.5.
    • NEW: Samsung Galaxy Tab A 10.1 4G 2019.

Search articles:

  • All Android devices
    • NEW: What is Factory Reset Protection?

Troubleshooter:

  • All Android and Apple mobile devices
    • UPDATE: The Wuntu app has been removed in the Troubleshooter for Apple and Android devices.
  • Huawei mobile Wi-Fi dongles
    • UPDATE: The troubleshooter now links out to the user guides instead of a 3D model.

Pricing:

  • UPDATES: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Dec 18 2019
Alert

Gboard has stopped working error on Android devices

A recent Gboard update has caused the keyboard to crash on some Android devices.

Customers are advised to clear the data and cache for the Gboard app, which can be done by following the below steps:

To clear the Gboard data and cache:

1. From the home screen, swipe up to access apps.
2. Choose Settings.
3. Choose Apps & notifications.
4. Choose See all XX apps.
5. Choose Gboard.
6. Choose Storage.
7. Choose CLEAR CACHE.
8. Once the cache has cleared, choose CLEAR STORAGE.

A fix for the issue has been rolled out and the app should update automatically, but some users may need to manually update and reset their devices for the update to take effect.

Dec 18 2019
News

Today’s update (18/12/2019)

The following content has been added, or updated, in this release.

products: 

  • Google Pixel 3
    • UPDATE: Android 10 is now available from the Multi OS drop down menu.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

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