The following content has been added, or updated, in this release.

Simulation and Scenarios:

• Samsung Galaxy S20 series
  • UPDATE: Complete the initial startup of your device
  • UPDATE: Set web browser homepage
  • UPDATE: Clear cache (web browser and internet)
  • UPDATE: Enable or disable 4G connection

Pricing: 

• NEW: PAYG pricing has been added for the following device. Handset only pricing will be available when the device goes live:
  • Samsung Galaxy A21s
• UPDATE: PAYG and handset only pricing has been updated for the following devices:
  • Apple iPhone 11 64GB
  • Apple iPhone 11 128GB
  • Apple iPhone 11 Pro 256GB
  • Apple iPhone 11 Pro 64GB
  • Apple iPhone 11 Pro Max 256GB
  • Apple iPhone 11 Pro Max 64GB
  • Apple iPhone 6s 32GB
  • Apple iPhone 7 32GB
  • Apple iPhone 8 64GB
  • Apple iPhone XR 64GB
  • Apple iPhone Xs 64GB
  • Apple iPhone Xs Max 256GB
  • Google Pixel 4
  • Google Pixel 4 XL

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• Samsung Galaxy A71
  • NEW: Support site now available.

Troubleshooter:

• Huawei 5G CPE Pro
  • NEW: ‘No Internet (5G)’ and Slow speeds/Poor connection’ scripts added to the troubleshooter.

Search articles:

• All smartphones and tablets
  • NEW: How can I prevent people from tracking my location without my permission?
  • NEW: How do I know if someone has hacked my device?
  • NEW: What is Spyware or Malware and how can I protect myself from it?
  • NEW: I think my device and associated app accounts have been hacked

Simulation and Scenarios:

• Huawei routers (5G CPE Pro, AI Cube, B310 Home Fi, B311 Router, B535 Wireless Router)
  • NEW: Logging into your hub
  • NEW: Reset the hub
  • NEW: Check connected devices

Pricing: 

• NEW: PAYG pricing has been added for the following device. Handset only pricing will be available when the device goes live:
  • Huawei P40 lite 5G
• UPDATE: PAYG and handset only pricing has been updated for the following device:
  • Alcatel 1
• UPDATE: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

The following content has been added, or updated, in this release.

Troubleshooter:

• Devices compatible with Wi-Fi calling
  • UPDATE: The ‘Call drops’ thread in the Voice (incl EWiFi) script and Voice Apple EWiFi script has been updated.
• All mobile devices
  • UPDATE: The OTA tool has been removed from the Internet issues script.

Pricing: 

• NEW: The following tariffs have been added to the Pricebook:
  • Unlimited Home Broadband 1M
  • Unlimited Home Broadband 12M
  • Unlimited Home Broadband 24M
• UPDATE: PAYG and handset only pricing has been updated for the following devices:
  • Google Pixel 4
  • Google Pixel 4 XL

• NEW: Wi-Fi calling is now a searchable spec in the Device Compare view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

Pricing: 

• NEW: The following tariffs have been added to the Pricebook:
  • Business Unlimited Data Unlimited minutes – 1m SIMO
  • Business 2GB Data Unlimited minutes – 1m SIMO
  • Business 5GB Data Unlimited minutes – 1m SIMO
  • Business 10GB Data Unlimited minutes – 1m SIMO
  • Business 20GB Data Unlimited minutes – 1m SIMO
  • Business 40GB Data Unlimited minutes – 1m SIMO
• UPDATE: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

Pricing: 

• PAYG and handset only pricing has been updated for the following device:
  • Samsung Galaxy S20+ 5G

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• Huawei 5G CPE Pro
  • NEW: Support site now available.

Pricing: 

• PAYG pricing has been added for the following devices. Handset only pricing will be available when the devices go live:
  • Apple iPhone SE 2nd generation
  • OnePlus 8
  • OnePlus 8 Pro

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

• Huawei P40 Pro
  • NEW: Support site now available.
• Huawei Mate Xs
  • NEW: Support site now available.

Troubleshooter:

• Apple iPhone 5s
  • NEW: ‘4G not working on 5s’ issue added.
• Huawei MateXs and Huawei P40 Pro
  • NEW: AppGallery script added under ‘Phone issues’.

Search articles:

• All smartphones and tablets
  • NEW: Covid-19: Tips for working from home.
  • NEW: Coronavirus and 5G networks.

Pricing: 

• PAYG and handset only pricing has been updated for the following devices:
  • Huawei P Smart 2019
  • Huawei Y6 2019
• PAYG and handset only pricing has been added for the following devices:
  • Huawei Mate Xs
  • Huawei P40 Pro
• UPDATE: Shortcodes and PayForIt information updated within the Pricebook view.

• UPDATE: Close Call form updated.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

Pricing: 

• UPDATES: Shortcodes and PayForIt information updated within the Pricebook view.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following content has been added, or updated, in this release.

Pricing: 

• PAYG and handset only pricing has been updated for the following devices:
  • iPhone 11 Pro Max 64GB
  • Huawei P30 Pro
  • Samsung Galaxy S10

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.