Author Archives: Big Foot

Today’s update (21/04/2017)

The following content has been added, or updated, in this week’s release.

  • Updated Handset Only & PAYG pricing

For more details on what’s been included in this week’s release, please see the release notes.

Keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Today’s update (19/04/2017)

The following content has been added, or updated, in this week’s release.

  • The LG G6 coming soon site is now available
    • The simulator and scenarios will be available in the coming weeks
  • Updated reported issues

For more details on what’s been included in this week’s release, please see the release notes.

Keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Today’s update (13/04/2017)

The following content has been added, or updated, in this week’s release.

  • Updated Handset Only & PAYG pricing

For more details on what’s been included in this week’s release, please see the release notes.

Keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Today’s update (12/04/2017)

The following content has been added, or updated, in this week’s release.

  • The USIM script has been updated
  • The following devices are now available on the UAD:
    • Samsung Galaxy S8
    • Samsung Galaxy S8 Plus
    • Huawei P10 Plus
  • Updated TAC codes
  • Samsung Galaxy A5 2017 3d model
  • Updated Handset Only & PAYG pricing

For more details on what’s been included in this week’s release, please see the release notes

Keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

Training Videos

The videos below give you an overview of the main features of the Unified Agent Desktop.

If in doubt, just use search!


UAD Overview (1:56)

Simulations Overview (1:08)

Troubleshooter Overview (1:00)

Device Compare (0:49)