The following content has been added, or updated, in this release.

• Agent2 search article updates
  • After updating my device, messages from third party messaging apps aren’t coming through?
  • When saving a note file after creation, some text seem to be blurred. Why is this?
  • While using the contacts app, my device sometimes becomes unresponsive.
  • When rotating my device while viewing full screen image on LINE app, the image sometimes changes?
• Service Price Book updates: Version – 4.53
  • 20b. 084 & 087 Numbers (addition of new 0870 number)
  • 22. 118 Directory Enquiries (modify of 118 numbers)
• Coming soon support site
  • Blackberry KEYone support site added, simulation and scenarios will be available soon.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I use flex storage on my device?

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Troubleshooter updates:
  • Voice
  • Email thread, within the Messaging script
  • Internet
  • Voice (incl EWiFi)
• Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • I can’t unlock my phone with my pass code or fingerprint
• 3D model now available for the LG Stylus 3

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Troubleshooter updates:
  • Messaging
  • Coverage
  • Voice (incl EWiFi)
• Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I use dual SIM cards?
• 3D model now available for the Motorola Moto E4 Plus

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following area of the UAD Pricebook has been updated:
  • 07 Numbers (addition of new mobile number)

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• PAYG & Handset Only pricing available in the Pricebook UAD view for the following devices:
  • Apple iPhone 8
  • Apple iPhone 8 Plus

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • My battery life has decreased since I updated to iOS11
  • The alarm doesn’t work
  • I’m not getting notifications when I receive a message
  • Do my chargers use electricity when nothing is plugged into them?
  •  I get “Cannot Send Mail” error when trying to send an e-mail with Outlook, Office 365 or Exchange Server 2016
• Simulation and full set of scenarios are now available for the following devices:
  • Samsung Galaxy J3 2017
  • Honor 6A
• 3D Model now available for the following devices:
  • Apple iPhone 8
  • Apple iPhone 8 Plus

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • Multiple articles on the Samsung Galaxy Note8
  • How do I enable power optimisation?
  • How do I disable apps using power when not in use?
  • How do I optimise my apps to use less power?
  • How do I disable auto-sync on my device?
  • How do I use picture in picture?
  • How do I use notification dots?
  • How do I snooze notifications?
  • My Wi-Fi and Bluetooth keep turning back on.
• Troubleshooter updates –  please see the release notes below for further details on which devices these script updates are available for.
  • Messaging SMS thread
  • New reported issue added called “The device will fail to charge more than 80%”
• 3d model now available for the Samsung Galaxy J3 2017

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Devices launched – simulation and scenarios are available:
  • Apple iPhone 8
  • Apple iPhone 8 Plus
• Multi-OS tabs now available for iOS 11 on the following devices:
  • Apple iPhone 5s
  • Apple iPhone 6
  • Apple iPhone 6 Plus
  • Apple iPhone 6s
  • Apple iPhone 6s Plus
  • Apple iPhone SE
  • Apple iPhone 7
  • Apple iPhone 7 Plus

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.