The following content has been added, or updated, in this release.

• Service Price Book updates: Version – 4.55
  • 118 Directory Enquiries (addition of new number)

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Troubleshooter script updates:
  • International
  • Home signal
  • Messaging
• New devices have been added into Device Compare:
  • Alcatel A7
  • Alcatel A7 XL
  • Alcatel Idol 5
  • Asus Zenfone 4
  • Asus Zenfone AR
  • Huawei Honor 6C Pro
  • Huawei Honor 7X
  • LG V30
  • Motorola Moto X4
  • Motorola Z2 Force Edition
  • Nokia 150
  • Nokia 3310

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Troubleshooter script updates:
  • 3 App
• A basic support site is now available for the ZTE Blade V8
  • Simulation and scenarios will be available soon.
• 3D model is now available for the Alcatel Plus 12 Tablet.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• PAYG & Handset Only pricing updated in the Pricebook UAD view for the Razer Phone and Huawei Mate 10 Pro.
• Support sites for the Razer Phone and Huawei Mate 10 Pro are now live.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Agent2 search article updates
  • I have issues making calls to an iOS device.
  • While using the Play Store app, a timeout error message is displayed
  • While using the contacts app, my device sometimes becomes unresponsive
  • What to do if you think you have downloaded a fake app
  • Bixby Vision doesn’t always show shopping options
  • Does it consume data when I use Bixby Home?
  • How do I activate Bixby Voice for the first time?
  • How do I change my Bixby Voice settings?
  • How do I get Bixby to respond to voice commands?
  • I’m trying to set up Bixby Voice, but it’s displaying Korean.
  • Which devices can I use Bixby Voice with?
  • Why does my screen turn on and off continuously during calls?
  • Why are my messages not shown in a time order?
• A basic support site is now available for the Huawei Mate 10 Pro, simulation and scenarios will be available soon.
• Labelled buttons and ports image now available on the UAD for the following devices:
  • Apple iPhone X
  • Apple iPhone 8 Plus
  • Apple iPhone 8
• 3D models are now available for the following devices:
  • Apple iPhone X
  • Alcatel Pixi 4 Tablet
• The Samsung Galaxy S8 Plus has been renamed to Samsung Galaxy S8+

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Agent2 search article updates
  • My phone auto corrects the letter ‘I’ with the letter ‘A’ and a symbol?
  • When I update Bixby, an error message is displayed.
• Troubleshooter updates
  • Home signal
• The following devices are now available on the UAD with a basic support site. The simulation and scenarios for these devices will be available soon.
  • Alcatel U3
  • Alcatel U5
  • Razer Phone

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

It has been reported that users that have updated their Apple mobile devices to iOS 11.1, have encountered an issue with the letter ‘i’ on their keyboard.

When the letter ‘i’ is entered, it is automatically changed to: A?

Apple have acknowledged the issue, which they say will be fixed with a software update in the future. However, for the moment they have provided a temporary fix:

1. From the home screen choose Settings.

2. Choose General.

3. Choose Keyboard.

4. Choose Text replacement.

5. Choose + (Add).

6. Enter an upper-case ‘I’ into Phrase.

7. Enter a lower-case ‘i’ into Shortcut.

8. Choose Save.

Customers should be advised to action the temporary fix, and then check for software updates regularly.