The following content has been added, or updated, in this release.

• The following sections of the Pricebook view have been updated with new information:
  • 084 & 087 Numbers
  • 09 Premium Rate Numbers

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release.

• Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I enable or disable the direct call feature?
  • How do I enable or disable swipe to call or send message?

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

On Sunday 25th February 2018, the new Samsung Galaxy S9 and S9+ were announced at Samsung Unpacked at the Mobile World Congress.

Design

• The screen on the S9 and S9+ feature a Curved Infinity Display
• Available in 4 colours: ‘Midnight Black’, ‘Titanium Grey’, ‘Coral Blue’ and ‘Lilac Purple’ – ‘Titanium Grey’ is not available in Europe
• Both devices support expanding storage using a MicroSD card slot of up to 400GB
• Both devices are dust proof and water resistant with a rating of IP68

Camera

• Both the S9 and the S9+ will feature a 12MP wide lens rear camera
• The S9+ will feature dual 12MP rear cameras, a wide lens and a telephoto lens, allowing you to create a Bokeh effect on your pictures
• The second camera on the S9+ is a telephoto lens allowing you to get twice as close to the object of your picture. You can then create a ‘Live Focus’ blurring effect on those pictures
• The front camera on the S9 and S9+ is 8MP with autofocus and an aperture of f/1.7
• Both devices feature the first variable aperture on a smartphone; physically switching between an aperture of f/1.5 and f/2.4 instantly, allowing better images in low light conditions
• Light noise in pictures is reduced by taking 4 times as much image information each time an image is captured
• Captured videos can be converted into GIF’s and sent through the Message app or third party apps
• New camera features such as: Stickers, AR Emojis and Super Slow-Mo

Super Slow-Mo

• The new Super Slow-Mo feature creates videos taken at a frame rate of 960fps, which can stretch a 0.2 second clip to 6 seconds
• Music can be added to your slow motion videos
• Auto capture allows you to tap any part of the screen to initiate slow motion capture
• The multi take feature means you can put multiple slow motion sequences in the same video
• The Super Slow-Mo videos can also be used as a lock screen

Security

• Both devices feature iris scanning, fingerprint scanning and facial recognition
• Intelligent Scan is the new secure method to unlock your device by combining iris scanning and facial recognition. This will allow you to unlock your device securely in different lighting environments
• KNOX has been updated to be more secure to work better with businesses

Battery Life

• Both the S9 and S9+ support wireless fast charging
• The S9 and S9+ will sport a 3,000mAh battery and 3,500mAh respectively

Audio

• Audio on the S9 and S9+ has been tuned by AKG
• Stereo speakers have been introduced to both ends of the device
• The speakers have been designed to be 40% louder than the Samsung Galaxy S8 and S8+
• Dolby Atmos, which is primarily seen in cinemas, gives immersive sound to the stereo speakers to give the effect similar to surround sound

Bixby

• Bixby can also translate languages in real time on the camera
• Bixby 2.0 will be announced later in the year
• Samsung has teamed up with leading makeup manufacturers to create Bixby Make-up, which uses augmented reality to try different make up styles (currently this is not available in the UK)

Health

• Samsung have partnered with UCSF School of Medicine to add an optic sensor to measure blood pressure in the S9 and the S9+
• Bixby Food can record what you’re eating and add the nutritional information to the Samsung Health app

AR Emojis

• Augmented Reality (AR) Emojis of yourself can be created through the front and rear camera
• Map your facial expressions to personalise an Emoji of yourself
• These can be shared with others through the Message app and third party apps such as WhatsApp and Facebook Messenger
• Once your personal Emoji has been created, the device will automatically create 18 personalised Emojis for you to use and share
• You can add voice messages to your AR Emojis

Connectivity

• All devices that are connected to the SmartThings cloud will automatically connect together with your Samsung login details
• This allows sharing of content across different devices

The Samsung Galaxy S9 and S9+ will be available from 16th March 2018, but are available for pre-order now.

The following content has been added, or updated, in this release.

• Updated handset only and PAYG pricing for the following devices:
  • Doro 6520
  • Samsung Galaxy J3
  • Samsung Galaxy J3 2017

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates
  • Can I send documents attached to a text message?
  • How do I stop my keyboard from creating capital letters automatically?
  • My brightness bar has disappeared
  • How will Android Oreo improve my battery life?
  • What new features does the Android Oreo camera have?
  • How do Wi-Fi connection speed ratings work in Android Oreo?
  • How do I speed up my device?
  • How do I expand the space in my Dropbox?
  • Can I get a replacement battery?
  • How can I change my default cloud storage to Microsoft One Drive?
  • Is there a way to disable split screen functionality?
• New InTouch app known issue added to the Troubleshooter for all Android 7.0 or later devices.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates
  • My video app has disappeared
  • Skygofree spyware app warning
  • Should I let my battery run out before recharging?
  • What is the Apple TV app?
  • What devices are compatible with the Apple TV app?
  • Can I delete the Apple TV app?
  • How do I use the Apple TV app?
  • How do I update my device using iTunes?
  • iPhone ChaiOS bug
  • How can I fix the Screen overlay detected error?
• Updated handset only and PAYG pricing for the following devices:
  • Honor 7X
  • Samsung Galaxy J3

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates
  • Meltdown and Spectre
  • KRACK Wi-Fi Security
• Images of box contents added to “In the box” view for the following devices:
  • Apple iPhone X
  • Apple iPhone 8
  • Apple iPhone 8 Plus
• NFC images added to the following device:
  • Apple iPhone X

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following devices are now live in the UAD.  The simulation and scenarios will be available soon.
  • Huawei MediaPad T3 7-inch Wi-Fi
  • Honor 7X
• PAYG & Handset Only pricing updated in the Pricebook UAD view for the following devices:
  • Alcatel 20.38X
  • Doro 6520
  • Honor 6A
  • Honor 7X
  • Sony Xperia XA2
• Service Pricebook updates – V4.59
  • New tariff
    • Advanced One Plan – 1 Month
  • New 084 & 087 Numbers
  • New and updated 09 Premium Rate Numbers
  • Updated 118 Directory Enquiries

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates
  • Why are my notifications repeating?
• Images for the box content items added to the following devices:
  • Apple iPhone 7
  • Apple iPhone 7 Plus
  • Apple iPhone SE
  • Honor 6X
  • HTC 10
  • Huawei Mate 9
  • Huawei P10
  • LG G6
  • LG K3
  • LG Leon
  • Microsoft Lumia 550
  • Samsung Galaxy A3 2016
  • Samsung Galaxy A3 2017
  • Samsung Galaxy A5 2017
  • Samsung Galaxy J3 2017
  • Samsung Galaxy S5 Neo
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Sony Xperia X
  • ZTE Blade V8
• New devices added into the device comparison view:
  • Sony Xperia L2
  • Sony Xperia XA2 Ultra
• NFC images added to the following device:
  • Huawei Mate 10 Pro

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX