The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I use the calendar?
  • How can I edit my calendar events?
  • Can I change the layout of the Calendar app?
  • Why is my gallery on my new device not backing up from an older device?
  • Why am I not getting badge notifications for third party apps?
  • Why does a verification failed popup appear when I restart my device?
  • What is Android Device Manager?
  • Android bug Qualcomm Wi-Fi component flaw
• 3d model now available for the Sony Xperia XZ2

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following devices are now live in the UAD. The simulation and scenarios will be available soon.
  • Huawei P20
  • Huawei P20 Pro
• The following devices are now live in the UAD with a full simulation and scenarios.
  • Alcatel Pixi 4 4-inch
  • Sony Xperia XZ2

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I set up my Hybrid SIM?
  • How do I customise my Edge panel?
  • How do I add more Edge panels?
  • How do I install the Mickey and Minnie AR Emojis?
  • Enable or Disable Data Saver
  • The functions on my Samsung Keyboard aren’t working properly
  • How do I set up keyboard swipe controls?
  • How do I add additional languages to my keyboard?
• Troubleshooter updates:
  • Voice (incl EWiFi)
• Battery saver icon added to all Samsung Android Nougat & Oreo phones

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following sections of the Pricebook view have been updated with new information:
  • 07 Personal Numbering, Paging, Special and International Numbers
  • 09 Premium Rate Numbers

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following sections of the Pricebook view have been updated with new information:
  • 084 & 087 Numbers
  • 118 Directory Enquiries Numbers

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates
  • For full details on what articles have been created and updated, please see the release notes below.
• Troubleshooter updates
  • Mobile WiFi
• Updated handset only and PAYG pricing for the following devices:
  • Honor 6A
  • Samsung Galaxy J3 2017
• The following devices are now live in the UAD.  The simulation and scenarios will be available soon.
  • Alcatel Pixi 4 4-inch
  • Huawei P20
  • Huawei P20 Pro
  • Sony Xperia XZ2
• 3d model now available for the Blackberry KEYone

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • What’s the difference between Android Pay and Google Pay?
  • What is Google Pay?
  • How do I install and set up Google Pay?
  • Can I tell when my text messages have been read?
  • How do I turn off the profile picture on text messages?
  • How do I make Google Photos my default photos app?
  • I’m unable to download themes
  • Why am I getting a fingerprint error message?
  • Why am I not getting badge notifications when I receive a new email or text?
  • Is it true that the camera on the S9 is worse than the previous model?
  • What aperture should I use when taking pictures?
  • Can I change the shutter speed or aperture on my device?
  • Can I delete messages after I’ve sent them on Whatsapp?
• Troubleshooter updates
  • Resolve NFF
  • Email issues
  • Mobile Wi-Fi
• Simulation and full set of scenarios now available for the Blackberry KEYone
• 3d models now available for the following devices
  • Huawei MediaPad T3 7-inch Wi-Fi
  • Honor 7X
  • Sony Xperia XA2

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The Samsung Galaxy S9 and S9+ have now launched and you can find full support within the UAD.

To view the content, select either the Samsung Galaxy S9 or Galaxy S9+ from the device picker.

New features include:

• 12MP rear camera on the Samsung Galaxy S9, with the S9+ supporting dual 12MP rear cameras
• create Super Slow-Mo videos with a frame rate up to 960fps
• take low light photos with a camera aperture of f/1.5
• Bixby Live Translate can read and translate different languages in real time
• create and send emojis of yourself with AR Emojis
• turn your AR Emojis into GIFs and send them to others through the Messaging app or third party apps, such as WhatsApp
• track your blood pressure and send nutritional information from Bixby Food to the Samsung Health app
• experience cinematic-style stereo sound with Dolby Atmos
• unlock your device with Intelligent Scan, combining iris scanning and facial recognition
• use your Samsung account to connect and share your screen across devices

The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • Can the Iris scanner on the Note8 be turned off?
  • multiple articles for the Samsung Galaxy S9 and S9+
  • How do I take a picture with the dual capture feature?
  • What is a Hybrid SIM?
  • What is Google Lens and how do I use it?
  • I can’t see my notifications on my Always On Display
  • Why do my icons look bigger?
  • How do I send a GIF on the keyboard?
  • How do I customise my Edge panel?
  • How do I add more Edge panels?
  • How do I use Samsung Dual Messenger?
  • How do I make Samsung health sticky?
  • Why does my video zoom in at the start?
  • How to enable or disable Google Play Protect
  • What is picture in picture?
• Shortcodes and Payforit codes have been updated within the Pricebook view.
  • PayForIt has been updated with new fields to provide agents with more relevant infomation.
  • SMS Shortcodes have been updated.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates
  • How can I hide the navigation bar?
  • Can I sync Samsung calendars across multiple accounts?
  • Will my Always sleeping apps still receive notifications?
  • How do I set up ‘OK Google’?
  • What can I do with ‘OK Google’?
  • ‘OK Google’ isn’t working
  • Mobile Push Notification services are ending for Windows Phone 7.5 and Windows Phone 8.0
  • How do I enable and disable Picture in Picture?
• Support site now available on the UAD with full content including the simulation, scenarios and 3d model for the following devices:
  • Samsung Galaxy S9
  • Samsung Galaxy S9+

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX