The following content has been added, or updated, in this release.

• The following device is now live on the UAD.
  • Apple iPad Pro 10.5 Wi-Fi 2018
• Buttons & NFC images added for the following device:
  • Huawei P20 Pro
• New scenarios have been added to the Apple iPhone X
  • How to use Face ID
  • How to set up Face ID
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • Why will my device not tether to my Mac OS device?
  • Black dot Emoji message.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following devices are now live in the UAD.  The simulation and scenarios will be available soon:
  • Honor 7A
  • Honor 10
• Updated handset only and PAYG pricing for the following devices:
  • Honor 7A
  • Honor 10

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release.

• A basic support site is now available for the Honor 7A.
  • Simulation and scenarios will be available soon.
• Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • Some of my apps don’t show the text
  • Why are my photos coming up as a grey block with an exclamation mark?
  • How do I know if my device supports dual or Hybrid SIM cards?
  • What is the triangle symbol icon?
  • How do I set my device to read out my messages?
  • How do I remove remote controls on my device prior to return or repair?
  • Why is there a TV remote on my lock screen?
  • How do I change app permissions?
  • How to fix ‘Google Play Services has stopped’ error message on my device?
  • How to fix the Smart Lock Trusted Places feature?
  • Night Clock has disappeared from the display options

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • Why does my screen have an orange coloured tint?
  • Why do darker colours look pixelated or grainy when watching videos?
  • Is facial recognition on Samsung devices slower than other device manufacturers?
  • Why is my slow motion camera blurry and dark?
  • Why is my pause and playback button is not working properly on YouTube?
  • Why is my camera preview not working?
  • How do I change the background of applications and menu screens?
  • Why is the colour of my font not visible in my messages?
  • Multiple articles on Smart Switch.
  • My keyboard isn’t working after updating to Oreo.
  • How do I add ICE contact access to my lock screen?
  • Missed call notifications are not appearing.
• Troubleshooter updates:
  • Phone/tablet issues
  • Products
  • Battery issues
  • Voice (incl EWiFi)
• SMS Shortcodes and Payforit updated in the UAD Pricebook view.
• 3D Model now available for the Alcatel U5.
• A basic support site is now available for the Honor 10.
  • Simulation and scenarios will be available soon.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• New Keys & NFC images available for the following devices:
  • Huawei P20
  • Samsung Galaxy Note8
• New 3D models added for the following devices:
  • Huawei P20
  • Huawei P20 Pro
• New images of box contents added to the “In the box” view for the following devices:
  • Huawei P20
  • Huawei P20 Pro

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The following section of the Pricebook view has been updated with new information:
  • 09 Premium Rate Numbers

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Support site now live on the UAD for the following devices, simulation and scenarios will be available soon:
  • Alcatel U5
  • Samsung Galaxy A8
• Support site now live, full simulation and scenarios are already available:
  • Apple iPad 9.7-inch 2018

For more details on what we’ve updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • ‘OK Google’ can’t find any of my contacts.
  • How do I record in slow motion?
  • Can I change when the slow motion happens?
• Troubleshooter updates:
  • Three inTouch script
  • Some threads within the Products script
  • Personal hotspot thread within the Phone / tablet issues script
• Full simulation and scenarios are now available for the Apple iPad 9.7-Inch 2018
• Android Oreo simulation tab now available for the following devices:
  • Samsung Galaxy S8
  • Samsung Galaxy S8+

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General Agent2 search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I make a video call on my device?
  • How do I use Smart Switch?
  • Why can’t I copy a text message?
  • Why can I hear white noise when playing audio back?
  • When switching to mobile data, a message pops up saying settings has stopped.
  • What is the Limit interruptions while driving popup?
  • How can I disable Do Not Disturb while driving?
  • Apple iPhone 8 third party screen replacement not working after iOS 11.3 update
  • How do I stop Bixby being my default voice control app for Bluetooth?
  • iOS 11.3 features
  • How does the Privacy icon work?
  • How does the battery health feature work?
  • How do I check if my iPhone is being throttled?
  • How do I send a group message?
  • Why is my gallery on my new device not backing up from an older device?
  • How do I add GIFs to my Always On Display?
• New support sites available on the UAD.  Simulation and scenarios will be available soon:
  • Alcatel U5
  • Apple iPad 9.7-inch 2018
  • Samsung Galaxy A8

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

There are media reports currently circulating about Apple iPhone 8 screens that have been repaired by an unofficial third party. The issue is reported to prevent the screen from working after updating to iOS 11.3.

Apple have not directly commented on this issue yet.

However after the release of a previous iOS version Apple said “non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.”

Please keep an eye on the news feed for any further updates on this issue.