The following content has been added, or updated, in this release.

• Updated handset only and PAYG pricing for the following devices:
  • Alcatel U5
  • Samsung Galaxy A6 2018

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Troubleshooter updates
  • Coverage
  • My3
• New devices have been added into Device Compare:
  • Motorola Moto G6 Plus
  • LG G7 ThinQ
  • HTC U12+
  • Alcatel 5
  • Alcatel 3v
  • Motorola XT1925 Moto G6
  • Nokia 7 Plus
  • OnePlus 6
  • Nokia 8 Sirocco
  • Motorola XT1922 Moto G6 Play
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I check if my device is rooted?
  • What is Joy Launcher and can I uninstall it?

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Support site now live on the UAD for the Samsung Galaxy A6 2018, simulation and scenarios will be available soon

For more details on what we’ve updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release.

• Search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I turn off the auto-complete calorie counter in Samsung Health?
  • How do I transfer my Samsung Health data to my new device?
  • I want to hide my personal information such as height and weight on the Samsung Health app
• Troubleshooter updates
  • Internet

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release.

• A basic support site is now available for the Samsung Galaxy A6 2018.
  • Simulation and scenarios will be available soon.
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • What is an Apple SIM?
  • Types of SIM card
  • How to fix the ‘Setup could not finish, authentication failed with Yahoo mail’ error message on my device?
• Troubleshooter updates
  • Internet
• 3D Model now available for the Samsung Galaxy A8.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Apple announced the coming of iOS 12 at the WWDC 2018 on 5th June 2018.

Some of the new features include:

• Speed
  A faster and more responsive experience, with up to 70% faster swipe-to-camera time and up to 50% faster keyboard display time.

• FaceTime
  You can now use FaceTime with up to 32 people at the same time. The tile of the person speaking will automatically increase in size, so you can keep track of the conversation.

• Memoji
  Create and customise an Animoji of yourself to use in Messages and FaceTime.

• New Animoji
  Four new Animoji’s have been added: tiger, koala, ghost and T-rex.

• Camera features
  Use your Animojis, Memojis, filters, text effects and stickers in your in-app camera.

• Augmented Reality
  ARKit 2 has been released to allow developers to use AR in their apps.
  AR objects can be sent through Messages and Mail allowing you to share AR objects with others.
  A new app called ‘Measure’ has been created to measure objects in the real world using AR. This app will be added to all devices that update to iOS 12.

• Screen Time
  This new feature allows you to monitor how much time you spend using your device, how much time other people use your device and how that time is spent.

• Notifications
  iOS 12 brings new ways to manage your notifications that appear on the lock screen.
  Siri will learn how you interact with your notifications, and makes suggestions based on that information.
  Message threads and certain types of notifications are grouped together, so your lock screen will be less cluttered.

• Do Not Disturb
  Changes to Do Not Disturb allow you to enable the function when you’re in a specific location, during a time of day or at certain events, such as a meeting.

• Gallery
  The new For You tab intelligently suggests which photos to share with friends and family. If a recipient is also using iOS 12, they’ll be prompted to share photos of the same event with you.
  The search function has been improved to help you find a specific picture by location or date, and will start suggesting events, places and people that you have recently been with or around, before you’ve even started searching.

• Shortcuts
  Siri can now learn your daily routine and pair that information with device functions and third party apps. For example, Siri can remind you to turn your device on silent when your location registers you’re at the cinema.

• Privacy
  Safari has been improved to prevent web pages from tracking your location without your permission
  Safari will not be able to stop advertisers from collecting your device’s unique characteristics, and this prevents them from identifying your device and targeting adverts to you from other web pages.

• Voice Memos
  The iPhone-exclusive app has now been improved so you can also access your memos from your iPad.

Compatible devices:

• Apple iPhone X
• Apple iPhone 8
• Apple iPhone 8 Plus
• Apple iPhone 7
• Apple iPhone 7 Plus
• Apple iPhone 6s
• Apple iPhone 6s Plus
• Apple iPhone 6
• Apple iPhone 6 Plus
• Apple iPhone SE
• Apple iPhone 5s
• Apple 12.9-inch iPad Pro 2nd generation
• Apple 12.9-inch iPad Pro 1st generation
• Apple 10.5-inch iPad Pro
• Apple 9.7-inch iPad Pro
• Apple iPad 6th generation
• Apple iPad 5th generation
• Apple iPad Air 2
• Apple iPad Air
• Apple iPad mini 4
• Apple iPad mini 3
• Apple iPad mini 2
• Apple iPod touch 6th generation

Release date:

iOS 12 has been released as a beta version for developers now. The public beta release will be later in the month, and the full version will begin to roll out to devices in the autumn.

The following content has been added, or updated, in this release.

• New devices added into the device comparison view:
  • Nokia 6
  • CAT S61
  • Sony Xperia XZ2
• Troubleshooter updates:
  • SIM001 has been removed from various points of the Troubleshooter
• Internal memory specification updated for the Honor 7A
• Full simulation and scenarios now available for the Samsung Galaxy A8

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Troubleshooter updates
  • Mobile WiFi
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • Why doesn’t my device tether to my Mac OS device?
  • What is Samsung Members and how do I use it?

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX