The following content has been added, or updated, in this release.

• Support site now live on the UAD for the Samsung Galaxy Note9, including the simulation and scenarios.
• The Voice incl. EWiFi script has been added to the following devices:
  • Alcatel U5
  • Motorola XT1754 Moto C
  • Sony Xperia Z2

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• General search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I remove the passcode?
  • How do I download games from the Game launcher?
• Support site now live on the UAD for the Huawei P20 lite – including the simulation and scenarios.
• 3D models are now available for the following devices:
  • Honor 7A
  • Honor 10

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The Samsung Unpacked event happened in the Barclays Centre in Brooklyn in front of the world’s press and a global audience. The Samsung Galaxy Note9, Samsung Galaxy Watch and Galaxy Home were unveiled, along with improvements to existing Samsung products, such as Bixby. Here are some key new features of the Samsung Galaxy Note9:

Performance

• 4000 mAh battery
  Considerably higher than the Samsung Galaxy S9 and the Note’s predecessor which featured 3000 mAh and 3300 mAh batteries respectively.
• 6GB/8GB RAM
  Huge amount of RAM to handle any gaming, streaming or multitasking needs. The 128GB variant has 6GB of RAM, and the 512GB variant has 8GB of RAM.
• 128GB/512GB internal storage
  It also features expandable storage of up to 512 GB.
• Waterproof
  IP68 continues to run in the Galaxy family. The device, and the S Pen can be submerged in 1.5 metres of water for up to 30 mins.

Design

• 6.4″ screen
  The Infinity Display gives users an expansive edge-to-edge surface allowing maximum use of the screen.
• Available in 3 colours
  
  • • Ocean Blue
    • Lavender Purple
    • Midnight Black

S Pen

• Remote camera access
  The S Pen now is connected to the device by Bluetooth. Take pictures and videos simply by pressing the button on the S Pen.
• Improved app functions
  Pressing the button on the S Pen also pauses videos on YouTube, scrolls through the pictures in the Gallery and much more. All from up to 10 metres away.
• Screen off memo
  Write and save a memo using the S Pen and the Samsung Galaxy Note9, all without unlocking the screen.

Samsung DeX

• Samsung DeX built-in
  It gives a PC-like experience by plugging the device into a display, such as a monitor or a TV, using an HDMI cable adaptor (sold separately).
• Multitasking
  Various apps such as Email, Samsung Internet and My Files are optimised to use straight away. Various third party apps, such as Microsoft Excel and Adobe Photoshop can be downloaded to use too.
• Keep using the phone
  The smartphone screen can be used at the same time as using Samsung DeX on a monitor.

The Android 9 Pie update is now available for download on all Google Pixel mobile devices.

The Android update includes these new features:

Digital Wellbeing 

• App dashboard: users will be able to track how much time is spent in apps, looking at notifications etc and then help create any restrictions to help keep users away from their devices
• Do Not Disturb: both sounds and visual interruptions will be deactivated when your device is in Do Not Disturb mode. However, you can select which notifications come through to your home and lock screen so you don’t miss anything urgent
• Wind Down mode: your device will also switch to Greyscale when a specific bedtime has been set
• App time limits: users will be able to set timers for specific apps to control the amount of time spent on them

Predicted actions function  

• Android 9 Pie will suggest apps to its user based on the habits that it is tracking. For example, if you call an Uber every day, it will prompt you to do it

Easily editable screenshots

• Screenshots will be editable after being taken

Adaptive Brightness and Adaptive Battery

• Brightness and battery settings will learn how you use your device and how heavily you use your device, and pre-emptively adapt battery and light

Smarter app search 

• When searching for an app, instead of just opening the app itself, your device will also search for things you can do inside the app

At-a-Glance on Always-on-Display

• You can now edit your Lock Screen and Always-on Display settings to show apps like calendar events and weather

The following content has been added, or updated, in this release.

• General search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I use a bookmark on my Samsung Internet browser?
  • How do I use a bookmark on my Safari Internet browser?
  • How do I limit my data limit usage?
  • What is an aLTEr attack and can it be used to hack my device?
• Shortcodes and Payforit codes have been updated in the Pricebook view
• New images of box contents added to the “In the box” view for the following devices:
  • Honor 10
  • Honor 7A

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I clean out the sockets in my device?
• Troubleshooter updates:
  • International script
  • Internet script
  • Phone / tablet issues script
• The following sections of the Pricebook view have been updated with new information:
  • 084 & 087 Numbers
  • 09 Premium Rate Numbers
  • 118 Directory Enquiries
• Full simulation and scenarios now available for the following devices:
  • Honor 10
  • Honor 7A
• New devices added into the device comparison view:
  • Alcatel 3X
  • HTC Desire 12
  • HTC Desire 12+

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Simulation and scenarios are now available for the Motorola XT1754 Moto C
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • How do I access my settings?
  • How can I disable Alcatel Boost?
  • How do I unblock premium rate numbers?
  • How do I change the notification sound in the Outlook email app?

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• A basic support site is now available for the Motorola XT1754 Moto C
  • Simulation and scenarios will be available soon
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • Whats new for Android P?
• Handset only and PAYG pricing for the following device:
  • Motorola XT1754 Moto C

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• The Huawei B311 Router is now live on the UAD
• A basic support site is now available for the Honor 7S
  • Simulation and scenarios will be available soon
• Troubleshooter updates:
  • International script
• Agent search article updates – please see the release notes below for further details on which devices these articles are available for.
  • What’s new for iOS 12?
  • How do I add a contact shortcut to my home screen?
• Handset only and PAYG pricing for the following device:
  • Honor 7S

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

The following content has been added, or updated, in this release.

• Full simulation and scenarios now available for the following devices:
  • Alcatel U5
  • Samsung Galaxy A6 2018
• New 3D model and NFC Beam images added to the Samsung Galaxy A6 2018

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.