Author Archives: Big Foot

Today’s update (03/10/2018)

The following content has been added, or updated, in this release.

  • New articles have been added to the Samsung Galaxy Note9:
    • Can I turn the Bixby button off?
    • I cannot read the yellow Screen off memo
    • Why do areas of my screen look distorted when power saving mode is on?
    • I accidentally dropped/hit my phone and the rear camera aperture opened. Is it damaged?
  • New devices added into the Device Compare view:
    • Alcatel 1
    • Alcatel 3025X
    • Alcatel U3 2018
    • Motorola XT1920-15 Moto E5 Play
    • Samsung Galaxy J6

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

 

 

Today’s update (01/10/2018)

The following content has been added, or updated, in this release.

  • The following sections of the Pricebook view have been updated with new information:
    • 07 Numbers
    • 084 & 087 Numbers
    • 09 Premium Rate Numbers
    • 118 Directory Enquiries

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Today’s update (26/09/2018)

The following content has been added, or updated, in this release.

  • General search article updates – please see the release notes below for further details on which devices these articles are available for.
    • How do I use the Measure app?
  • Multi-OS tabs are now available for iOS 12 on the following devices:
    • Apple iPhone 5s
    • Apple iPhone 6
    • Apple iPhone 6 Plus
    • Apple iPhone 6s
    • Apple iPhone 6s Plus
    • Apple iPhone 7
    • Apple iPhone 7 Plus
    • Apple iPhone 8
    • Apple iPhone 8 Plus
    • Apple iPhone SE
    • Apple iPhone X

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Today’s update (21/09/2018)

The following content has been added, or updated, in this release.

  • Support sites now live on the UAD for the devices below, including the simulation and scenarios:
    • Apple iPhone Xs
    • Apple iPhone Xs Max

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Today’s update (19/09/2018)

The following content has been added, or updated, in this release.

  • General search article updates – please see the release notes below for further details on which devices these articles are available for.
    • Why is my touchscreen lagging when I use it?
    • Why are some parts of my battery history missing when I check the battery usage graph?
    • Why does Bixby Voice home open when I unlock my screen?
  • Internal memory specification on the Samsung Galaxy A8 has been amended to correctly reflect the phone variant sold by Three.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

iOS 12 launches today

iOS 12 was originally announced at the WWDC on the 5th of June 2018, and is now available for download, on compatible devices from today.

Should a customer have a compatible device, and need help updating their software, you can assist them by selecting the Simulator view, and clicking the Settings category. Here you can find the steps on how to Check Software Version.

To recap some of the new features on iOS 12, please find below a short informative list, as well as the compatible devices.

  • Speed
    A faster and more responsive experience, with up to 70% faster swipe-to-camera time and up to 50% faster keyboard display time.
  • FaceTime
    You can now use FaceTime with up to 32 people at the same time. The tile of the person speaking will automatically increase in size, so you can keep track of the conversation.
  • Memoji
    Create and customise an Animoji of yourself to use in Messages and FaceTime.
  • New Animoji
    Four new Animoji’s have been added: tiger, koala, ghost and T-rex.
  • Camera features
    Use your Animojis, Memojis, filters, text effects and stickers in your in-app camera.
  • Augmented Reality
    ARKit 2 has been released to allow developers to use AR in their apps.
    AR objects can be sent through Messages and Mail allowing you to share AR objects with others.
    A new app called ‘Measure’ has been created to measure objects in the real world using AR. This app will be added to all devices that update to iOS 12.
  • Screen Time
    This new feature allows you to monitor how much time you spend using your device, how much time other people use your device and how that time is spent.
  • Notifications
    iOS 12 brings new ways to manage your notifications that appear on the lock screen.
    Siri will learn how you interact with your notifications, and makes suggestions based on that information.
    Message threads and certain types of notifications are grouped together, so your lock screen will be less cluttered.
  • Do Not Disturb
    Changes to Do Not Disturb allow you to enable the function when you’re in a specific location, during a time of day or at certain events, such as a meeting.
  • Gallery
    The new For You tab intelligently suggests which photos to share with friends and family. If a recipient is also using iOS 12, they’ll be prompted to share photos of the same event with you.
    The search function has been improved to help you find a specific picture by location or date, and will start suggesting events, places and people that you have recently been with or around, before you’ve even started searching.
  • Shortcuts
    Siri can now learn your daily routine and pair that information with device functions and third party apps. For example, Siri can remind you to turn your device on silent when your location registers you’re at the cinema.
  • Privacy
    Safari has been improved to prevent web pages from tracking your location without your permission
    Safari will not be able to stop advertisers from collecting your device’s unique characteristics, and this prevents them from identifying your device and targeting adverts to you from other web pages.
  • Voice Memos
    The iPhone-exclusive app has now been improved so you can also access your memos from your iPad.

Compatible devices:

  • Apple iPhone Xs
  • Apple iPhone Xs Max
  • Apple iPhone XR
  • Apple iPhone X
  • Apple iPhone 8
  • Apple iPhone 8 Plus
  • Apple iPhone 7
  • Apple iPhone 7 Plus
  • Apple iPhone 6s
  • Apple iPhone 6s Plus
  • Apple iPhone 6
  • Apple iPhone 6 Plus
  • Apple iPhone SE
  • Apple iPhone 5s
  • Apple 12.9-inch iPad Pro 2nd generation
  • Apple 12.9-inch iPad Pro 1st generation
  • Apple 10.5-inch iPad Pro
  • Apple 9.7-inch iPad Pro
  • Apple iPad 6th generation
  • Apple iPad 5th generation
  • Apple iPad Air 2
  • Apple iPad Air
  • Apple iPad mini 4
  • Apple iPad mini 3
  • Apple iPad mini 2
  • Apple iPod touch 6th generation

Apple iPhone Xs, iPhone Xs Max and iPhone XR

September is always an exciting time for Apple fans, and the world turned its eyes to the Steve Jobs Theatre in Cupertino, California for the announcement of the next generation of iPhones. Here are some key features of the new iPhones announced by Apple:

Apple iPhone Xs and Apple iPhone Xs Max

  • Improved OLED screen
    The iPhone Xs and iPhone Xs Max come with a 5.8″ screen and a 6.5″ screen respectively. Both have OLED displays which pack more pixels into the screen, offering the highest quality display of any iOS device so far.
  • Dual 12MP rear cameras, 7MP front facing camera
    There are 2 rear cameras on the iPhone Xs and iPhone Xs Max. One is a wide-angle camera, and another is a telephoto camera. Improved Smart HDR and Depth Control offer improved photos and videos compared to previous iPhones.
  • A12 Bionic chip
    The A12 Bionic chip in the new iPhones are up to 15% faster and use up to 50% less power than its predecessors.
  • Water resistant 
    The iPhone Xs and iPhone Xs Max have an IP68 rating. This means that they can be submerged in 2 metres of water for up to 30 mins.
  • Up to 512GB internal memory
    The iPhone Xs and iPhone Xs Max will be available in three capacities: 64GB, 256GB and 512GB

The iPhone Xs and iPhone Xs Max are available for pre-order from the 14th of September, and will start shipping from the 21st of September.

Apple iPhone XR

  • 6.1″ LCD display
    The largest and most advanced LCD screen ever in an iPhone.
  • 12MP rear camera, 7MP front facing camera
    The iPhone XR has a 12MP wide-angle camera. It’s the same wide-angle camera that is found in the iPhone Xs and iPhone Xs Max.
  • A12 Bionic chip
    The A12 Bionic chip in the new iPhones are up to 15% faster and use up to 50% lower power than its predecessors.
  • Up to 256GB internal memory
    The iPhone XR will be available in three capacities: 64GB, 128GB and 256GB
  • Water resistant 
    The iPhone XR has an IP67 rating. This means that the device can be submerged in 1 metre of water for up to 30 mins.
  • Face ID
    3D Touch has been removed from the iPhone XR, but it includes Face ID. It’s an extra level of security and it allows you to: unlock the device, log into apps and pay with items using Apple Pay.

The iPhone XR is available for pre-order from the 19th of October, and will start shipping from the 26th of October.

Today’s update (12/09/2018)

The following content has been added, or updated, in this release.

  • General search article updates – please see the release notes below for further details on which devices these articles are available for.
    • How do I use a bookmark on my Samsung Internet browser?
    • How do I use a bookmark on my Safari Internet browser?
  • New device added into the Device Comparison view:
    • Asus ZenFone 5 2018

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Today’s update (05/09/2018)

The following content has been added, or updated, in this release.

  • General search article updates – please see the release notes below for further details on which devices these articles are available for.
    • Service tests
  • Troubleshooter updates:
    • Internet script

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Today’s update (29/08/2018)

The following content has been added, or updated, in this release.

  • General search article updates – please see the release notes below for further details on which devices these articles are available for.
    • When will Bixby have support for accents?
    • Is Android Pie available on my device?
    • Can I use the stylus to take photos?

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX