Author Archives: Big Foot

Today’s update (15/03/2019)

New content
The following content has been added, or updated, in this release:

  • Shortcodes and PayForIt information has been updated within the Pricebook view.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Today’s update (13/03/2019)

New content
The following content has been added, or updated, in this release:

  • Live support site now available for the following device:
    • Huawei AI Cube
  • New 3D model available for the following device:
    • Samsung Galaxy S10e

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Today’s update (08/03/2019)

New content
The following content has been added, or updated, in this release:

  • Live support sites available for the following devices:
    • Samsung Galaxy S10
    • Samsung Galaxy S10+
  • The support sites are now available for the following devices, simulation and scenarios will be available soon:
    • Samsung Galaxy S10e
  • Handset only and PAYG pricing has been updated for the following devices:
    • Samsung Galaxy Note9

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Today’s update (06/03/2019)

New content
The following content has been added, or updated, in this release:

  • Live support sites available for the following devices:
    • Samsung Galaxy Tab A 10.5
  • The support sites are now available for the following devices, simulation and scenarios will be available soon:
    • ZTE 2312
  • Handset only and PAYG pricing has been updated for the following devices:
    • Apple iPhone 7 32GB
    • Apple iPhone 7 Plus 32GB
    • Apple iPhone 8 64GB
    • Apple iPhone 8 Plus 64GB
    • Apple iPhone XR 128GB
    • Apple iPhone XR 256GB
    • Apple iPhone XR 64GB
    • Apple iPhone Xs 256GB
    • Apple iPhone Xs 512GB
    • Apple iPhone Xs 64GB
    • Apple iPhone Xs Max 256GB
    • Apple iPhone Xs Max 512GB
    • Apple iPhone Xs Max 64GB
    • Google Pixel 3
    • Google Pixel 3 XL
    • Honor 10
    • Huawei Mate 20 Pro
    • Huawei P20
    • Huawei P20 Pro
    • Samsung Galaxy Note9
    • Samsung Galaxy S8
    • Samsung Galaxy S9
  • Multi OS tab has been added for Android 9.0 (Pie) to the following device:
    • Samsung Galaxy S9+

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Today’s update (27/02/2019)

New content
The following content has been added, or updated, in this release:

  • Coming soon support sites available for the following devices:
    • Samsung Galaxy S10
    • Samsung Galaxy S10+
    • Samsung Galaxy S10e
  • PAYG pricing has been updated for the following devices:
    • Samsung Galaxy S10
    • Samsung Galaxy S10+
    • Samsung Galaxy S10e

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

  • Reported issues:
    • A new issue has been added concerning customers running iOS 12.1.1 dropping calls. This can be found in the troubleshooter view of the affected devices.
  • Troubleshooter updates:
    • The 3 App script has been updated to reflect compatibility with Android devices below Android 5.0 and iOS devices.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Launch of new Galaxy S10 devices

At their 2019 Unpacked event in San Francisco, Samsung announced the next generation of Galaxy S devices.

The Galaxy S10 and S10+ will be available in the following colours:

  • Prism Black
  • Prism Green
  • Prism White
  • Prism Blue
  • Ceramic Black (only for the S10+)
  • Ceramic White (only for the S10+)

The Galaxy S10e will be available in the following colours:

  • Prism Black
  • Prism White
  • Prism Green
  • Prism Blue
  • Canary Yellow

Here are some key features of the new Galaxy S devices announced by Samsung:

Samsung Galaxy S10

  • Improved HDR cinematic display
    The Galaxy S10 comes with a 6.1 inch display. An Infinity-O display is 14% brighter than an OLED mobile display via dynamic AMOLED. It also has a 36% wider colour gamut (range or scope) and a brightness level of 1200 nits, meaning you can use it outside in bright conditions without struggling to see your screen. The screen also has HDR10+ which provides a richer colour experience.
  • Two 12MP rear cameras, one 16MP Ultra wide rear camera
    The S10 comes with a 12MP wide-angle lens, a 12MP Telephoto lens and a 16MP 123-degree Ultra Wide angle lens, which is wider than the human eye can see.
  • Pro level action cam
    The Pro level action cam crops the image in real time to stabilise the image, minimising camera shake.
  • Battery
    3400MHa battery capacity provides 15% less battery consumption than the Galaxy S9.
  • Wi-Fi 6
    The S10 will come with Wi-Fi 6. This can reach speeds of 1.2gbps which is 20% faster than standard Wi-Fi.
  • Ultrasonic Fingerprint
    The fingerprint sensor for the Galaxy S10 is now built into the screen, so no button is required to unlock the device.
  • AKG Dolby Atmos
    AKG Dolby Atmos speakers which are 1.3x louder than the Galaxy S9.
  • Smart Composition
    The camera references 200 million photos in the cloud to provide you with a ‘Rule of Thirds’ guide, giving you the best possible shot when taking a picture.
  • One UI
    One UI is a clean, minimal interface that reduces screen clutter, allowing you to stay focused.
  • New scenes
    10 new scenes available: clothing, face, people, shoes, stage, vehicles, drinks, cat, dog, baby and enhanced scene optimiser that references up to 1100 images to provide the best scene settings.
  • Instagram mode
    Instagram will be built into the stock camera app for the Galaxy S10 devices. It will let you take pictures and directly upload them to Instagram.
  • Bixby
    Bixby Routines offers both personalised routines and pre-set routines based on your usage patterns (e.g. it can mute sound and turn your Blue Light Filter on before bed). Bixby can also identify objects in the world around you, such as restaurants or products.
  • AR Emojis
    AR Emojis have been improved. Now with body motion tracking, mask options and customisable add-ons for clothing which can be paid for.
  • Wireless power share
    You can use NFC to charge your device or others by placing them back to back.

Samsung Galaxy S10+

  • Improved 6.4-inch Infinity-O HDR 10 Plus cinematic display
    The Galaxy S10+ comes with a 6.4 inch display. An Infinity-O display is 14% brighter than an OLED mobile display via dynamic AMOLED. It also has a 36% wider colour gamut (range or scope) and a brightness level of 1200 nits, meaning you can use it outside in bright conditions without struggling to see your screen. The screen also has HDR10+ which provides a richer colour experience.
  • Two 12MP rear cameras, one 16MP Ultra wide rear camera
    The S10+ comes with a 12MP wide-angle lens, a 12MP Telephoto lens and a 16MP 123-degree Ultra Wide angle lens, which is wider than the human eye can see.
  • Pro level action cam
    The Pro level action cam crops the image in real time to stabilise the image, minimising camera shake.
  • Battery
    4100MHa battery capacity provides 15% less battery consumption than the Galaxy S9.
  • Wi-Fi 6
    The Galaxy S10+ will come with Wi-Fi 6. This can reach speeds of 1.2gbps which is 20% faster than standard Wi-Fi.
  • Ultrasonic Fingerprint
    The fingerprint sensor for the Galaxy S10+ is now built into the screen, so no button is required to unlock the device.
  • AKG Dolby Atmos
    AKG Dolby Atmos speakers which are 1.3x louder than the Galaxy S9.
  • Smart Composition
    The camera references 200 million photos in the cloud to provide you with a ‘Rule of Thirds’ guide, giving you the best possible shot when taking a picture.
  • Ceramic back
    The ceramic backs of the Galaxy S10+ in Ceramic Black and Ceramic White offer extra strength, durability and improved resistance to scratches, with an added inner layer of scatter-protection.
  • One UI
    One UI is a clean, minimal interface that reduces screen clutter, allowing you to stay focused.
  • New scenes
    10 new scenes available: clothing, face, people, shoes, stage, vehicles, drinks, cat, dog, baby and enhanced scene optimiser that references up to 1100 images to provide the best scene settings.
  • Instagram mode
    Instagram will be built into the stock camera app for the Galaxy S10 devices. It will let you take pictures and directly upload them to Instagram.
  • Bixby
    Bixby Routines offers both personalised routines and pre-set routines based on your usage patterns (e.g. it can mute sound and turn your Blue Light Filter on before bed). Bixby can also identify objects in the world around you, such as restaurants or products.
  • AR Emojis
    AR Emojis have been improved. Now with body motion tracking, mask options and customisable add-ons for clothing which can be paid for.
  • Wireless power share
    You can use NFC to charge your device or others by placing them back to back.
  • Dual front cameras
    Dual front cameras providing 4K UHD video recording and Live focus.

Samsung Galaxy S10e

  • 5.8-inch non-curved Plus Infinity display
    The Galaxy S10e features a 5.8-inch non-curved Infinity display, stretching across the entire face of the device.
  • 12MP rear camera, 16MP Ultra wide rear camera
    The S10e comes with a 12MP wide-angle lens and a 16MP 123-degree Ultra Wide angle lens, which is wider than the human eye can see.
  • Battery
    3100MHa battery capacity provides 15% less battery consumption than the Galaxy S9.
  • Pro level action cam
    The Pro level action cam crops the image in real time to stabilise the image, minimising camera shake.
  • Wi-Fi 6
    The S10e will come with Wi-Fi 6. This can reach speeds of 1.2gbps which is 20% faster than standard Wi-Fi.
  • Fingerprint sensor
    The Samsung Galaxy S10e does not have a built-in fingerprint sensor but has an Electrostatic fingerprint sensor located on the side of the device.
  • AKG Dolby Atmos
    AKG Dolby Atmos speakers which are 1.3x louder than the S9.
  • Smart Composition
    The camera references 200 million photos in the cloud to provide you with a ‘Rule of Thirds’ guide, giving you the best possible shot when taking a picture.
  • New scenes
    10 new scenes available: clothing, face, people, shoes, stage, vehicles, drinks, cat, dog, baby and enhanced scene optimiser that references up to 1100 images to provide the best scene settings.
  • Instagram mode
    Instagram will be built into the stock camera app for the Galaxy S10 devices. It will let you take pictures and directly upload them to Instagram.
  • Bixby
    Bixby Routines offers both personalised routines and pre-set routines based on your usage patterns (e.g. it can mute sound and turn your Blue Light Filter on before bed). Bixby can also identify objects in the world around you, such as restaurants or products.
  • AR Emojis
    AR Emojis have been improved. Now with body motion tracking, mask options and customisable add-ons for clothing which can be paid for.
  • Wireless power share
    You can use NFC to charge your device or others by placing them back to back.

Today’s update (20/02/2019)

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

  • Troubleshooter updates:
    • MMS/picture mail script has been updated, which can be found within the main Messaging script
    • Three inTouch script has been updated
    • The 3 App script has been updated

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Today’s update (13/02/2019)

New content
The following content has been added, or updated, in this release:

  • Handset only and PAYG pricing has been updated for the following devices:
    • Xiaomi Redmi 6A
    • ZTE Blade V9 Vita
  • Shortcodes and PayForIt information updated within the Pricebook view
  • The support sites are now available for the following devices, simulation and scenarios will be available soon:
    • Huawei P smart 2019
    • ZTE Blade V9 Vita
  • Support site now available, including a simulation and full set of scenarios:
    • Samsung Galaxy J4+
  • It’s been highlighted that as of September 2018, the 3.5mm Lightning adapter is no longer included within the box for relevant Apple products. In light of this, we have added a message to the box contents of the devices concerned for clarity:
    • Apple iPhone 7
    • Apple iPhone 7 Plus
    • Apple iPhone 8
    • Apple iPhone 8 Plus
    • Apple iPhone X

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

  • OTA updates:
    • URL has now been updated to point towards the correct URL

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

Apple Facetime No Group Conversations/Listening In Security Issue

Issue: Recently reported in the press it is apparent that users can hear activity at the terminating device end before a call is accepted.

What is seen: The user is unaware that they are being listen too before they accept a call. This issue has been in the press In recent days.

Remedial Action – Please explain to the customer: Apple have blocked Group Facetime access. They have a fix which Three is currently testing it should be released within 7 days.

MSISDN Capture: NO

Mitigation Capture: NO

Solution: There is currently no fix for this issue.

Please DO NOT submit the handset for repair.

Today’s update (06/02/2019)

New content
The following content has been added, or updated, in this release:

  • Handset only and PAYG pricing has been updated for the following devices:
    • Honor 10 Lite
    • ZTE 2312 (PAYG only)
  • The following sections of the Pricebook view have been updated with new information:
    • 084 & 087 Numbers
    • 09 Premium Rate Numbers
  • The support sites are now available for the following devices, simulation and scenarios will be available soon:
    • Honor 10 Lite
    • Apple iPad 11 4G Wi-Fi

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX