New content
The following content has been added, or updated, in this release:

• The following new search articles have been added:
  • What is 5G?
  • What is Emergency Mode and how do I use it?
• Live support sites now available for the following devices with simulation and scenarios coming soon:
  • Samsung Galaxy A10
  • Honor 20

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• The following new search articles have been added:
  • How do I reset the password for my secure folder?
  • How do I remove my Google Play account?
  • How do I set up call waiting?

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

• The Default Roaming Limit steps in the International Issues script have been updated to reflect pricing changes.
• A note has been added to the top of the Reset Network Settings scenario for all Apple iPhone devices mentioning that if the customer is calling from the same phone they are having issues with, they will need to obtain an alternative number.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• The following new search articles have been added:
  • Why does Samsung Pay crash after my device updated to Android Pie?
  • Can I record a video using Pro mode on the Camera app?
  • Why does music stop when I enter power saving mode?
  • What is remote unlock?
  • Text-to-switch
• The following search articles have been amended:
  • What devices support Bixby?
  • Which devices can I use Bixby Voice with?
• New NFC images have been added to the Samsung Galaxy A40 and the Samsung Galaxy A70.

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

• The Location script has been updated with a new scenario for all Apple iPhone devices.
• The Enable/Disable 4G scenario has been updated for a selection of Apple iPhone devices.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• PAYG pricing is now available for the following device. Handset only pricing will be available when the device goes live:
  • Samsung Galaxy A10

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

• Home router and international roaming scripts have been updated.
• All Three inTouch scripts have been amended in line with Three inTouch no longer being supported.
• A new script has been added regarding the enhanced chat capabilities being released to all Android devices.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• Live support sites now available for the following devices with simulation and scenarios coming soon:
  • Huawei MediaPad T5
  • Samsung Galaxy Tab S5e
  • Apple iPad Air 3 10.5-inch 4G Wi-Fi
• Handset only and PAYG pricing updated for the following devices:
  • Samsung Galaxy J4+
  • Samsung Galaxy Note9
  • Huawei P smart 2019
  • Honor 9

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

• Multi-OS devices now default to their launch OS in the troubleshooter and simulator views.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

iOS 13 was announced at the WWDC 2019 on 3rd June.

Some of the new features include:

• Dark Mode
  Dark Mode adds a new dark colour scheme that works system wide across all of the native apps.

• Photo browsing
  The photo gallery will now highlight the best image and hide the clutter or similar photos behind it. They are now more intelligently organised making it easier to browse.

• Photo editing
  New tools have been introduced to photo editing. Swipe to add effects and filters and adjust more portrait mode settings such as lighting directly from the camera app.

• Easy sign in
  Apple is introducing a new, fast and private way of signing into different apps and websites, similar to using Apple Pay online.

• New Apple Maps
  Apple Maps will offer broader road coverage, better pedestrian data, more precise addresses, and a more detailed land cover.

• Reminders
  Reminders will have a new look and offer more intelligent ways to create and edit reminders.

• Messages
  Messages can automatically share a user’s name and photo (or Memoji/Animoji) to easily identify people in a thread.
  Memoji are added into sticker packs built into the iOS keyboard.
  Memoji also features different hairstyles, headwear, makeup, piercings, and accessories.

• Siri
  Siri will have a new, more natural voice and Siri Shortcuts will allow suggested automation’s that provide personalised routines for things such as going to the gym.

• CarPlay
  CarPlay has a brand new dashboard to view music, maps and more in a single view.

• Notes
  Notes have a new gallery view which includes new search tools and checklist options, as well as better shared folders.

• QuickPath
  QuickPath makes typing with one hand easier by allowing you to continuously swipe through letters of a word on your keyboard.

• Text Editing
  Editing text is now faster and easier, making scrolling through documents, moving the cursor and choosing text faster and more accurate.

Compatible devices:

• Apple iPhone 6s and later
• iPad Air 2 and later
• All iPad Pro models
• iPad 5th generation and later
• iPad mini 4 and later

Release date:

iOS 13 has been released as a beta version for developers now. The public beta release will be later in the month, and the full version will begin to roll out to devices in the autumn.

New content
The following content has been added, or updated, in this release:

• Live support site now available for the following device, with simulation and scenarios coming soon:
  • OnePlus 7 Pro

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• Live support sites now available for the following devices with simulation and scenarios coming soon:
  • Huawei P30 lite
  • Samsung Galaxy A40
  • Samsung Galaxy A70
• PAYG pricing has been added for the Honor 20. Handset only pricing will be available when the device goes live.
• The following tariffs have been added to the Pricebook:
  • ADV SIM unltd data unltd min 24m
  • ADV SIM 100GB data unltd min 24m
  • ADV SIM 30GB data unltd min 24m
  • ADV SIM 12GB data unltd min 24m
  • ADV SIM 8GB data unltd min 24m
  • ADV SIM 4GB data unltd min 24m
  • ADV SIM 1GB data unltd min 24m
  • ADV SIM 500MB data 200 min 24m

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• New 3D models are now available for the Huawei P30 and the P30 Pro.
• Handset only and PAYG pricing has been updated for the Honor 10 lite.
• PAYG pricing has been added for the OnePlus 7 Pro. Handset only pricing will be available when the device goes live.
• The following search article has been added to all Apple Watch compatible iPhones:
  • How do I disconnect my Apple Watch from my iPhone?

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

• A Wi-Fi calling specification has been added to all Wi-Fi calling compatible devices.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX

New content
The following content has been added, or updated, in this release:

• The following sections of the Pricebook view have been updated with new information:
  • 084 & 087 Numbers
  • 09 Premium Rate Numbers
  • 118 Directory Enquiries
• The following tariffs have been added to the Pricebook:
  • Unlimited Mobile Data – 1 month
  • Unlimited Mobile Data – 12 months
  • Unlimited Mobile Data – 24 months

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX