The following changes have gone live in today’s update:

Products:

• Apple iPad Pro 11-inch 4G Wi-Fi
  • NEW: Simulation and scenarios now available.

Troubleshooter:

• All 5G enabled devices
  • NEW: ‘No 5G’ script has been added.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following changes have gone live in today’s update:

Products:

• NEW: Huawei B353 Router
• NEW: Samsung Galaxy Note 10+ 5G
• NEW: ZTE Blade V9 Vita
  • Scenarios now available. Simulation will be available soon.

Search articles:

• All mobile devices:
  • NEW: What is an APN
  • NEW: How do I check if my device is using 5G?
  • NEW: Does 5G cost more?
  • NEW: Why can I not get 5G?
• Samsung Galaxy S8 and upwards:
  • NEW: Do I need to download anti-virus software?
  • NEW: How do I update my anti-virus software?
• Apple iPhone devices 5s and upwards:
  • NEW: How do I pair an Apple Watch to an iPhone?

Shout outs!
Thank you to the following people for submitting their feedback and updates.  We’re happy to say it made it into this week’s release.

• Jimmy Joshi

Other changes:

• UPDATES: Specs have been updated for the Huawei P30 lite.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following changes have gone live in today’s update:

Troubleshooter:

• All devices supporting the 3App:
  • FEEDBACK: The 3App script has been updated in line with the access changes to the app.
• Apple iPhone 5 and Apple iPhone 5c:
  • FEEDBACK: The 3App script has been updated to reflect the compatibility of the app.
• Huawei P30 series:
  • FEEDBACK: The Voice (incl EWiFi) script has been added to the drop down menu.

3D models:

• NEW: Samsung Galaxy Tab S5e
• NEW: Doro 7060
• NEW: ZTE 2312

Search articles:

• All Apple iPhone devices compatible with iOS 13:
  • NEW: How do I turn Dark Mode on and off?
  • NEW: How do I edit Portrait photos?
  • NEW: How do I add a Siri shortcut?
• All Apple iPhone devices compatible with iOS 12.4:
  • NEW: How do I transfer my data to my new device using iPhone migration?
• All Apple iPhone devices:
  • NEW: Why do my iMessages come from my Apple ID and not my phone number?
  • NEW: Why do my FaceTime calls come from my Apple ID and not my phone number?
  • NEW: What is Visual Voicemail?
  • NEW: How do I set up Visual Voicemail?
  • NEW: How do I transfer an existing voicemail to my Visual Voicemail?
• All Samsung devices:
  • NEW: How do I switch between launchers?
• Huawei Mate 20 X 5G:
  • NEW: How do I enable 5G?
  • NEW: How do I check if my device is using 5G?
  • NEW: Does 5G cost me more?
  • NEW: Why can I not get 5G?
• All devices:
  • NEW: Which devices are 5G compatible?
  • NEW: How does 4G and 5G compare/differ?
  • NEW: How do you know if your phone is 5G compatible?
  • NEW: Do I need a different SIM card to use 5G?

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following changes have gone live in today’s update:

Pricing update

• Samsung Galaxy Note10+
  • NEW: PAYG pricing: WK 31 DV 267 (265) – V2.1
    • Handset only pricing will be available when the device goes live.

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

At the August 2019 Galaxy UNPACKED event, Samsung announced the next generation of Galaxy Note smartphones:

Samsung Galaxy Note 10
Samsung Galaxy Note 10+
Samsung Galaxy Note 10+ 5G

These smartphones will be available to pre-order from 8th August and will be released from the 23rd August.

The Note 10 range will be available in the following colours: 

• Aura Glow
• Aura Black (gloss)

Key features on the Samsung Galaxy Note 10:

• A larger screen in a slimmer body: 
  • 6.3″ screen
  • 90.5% screen to body ratio
  • 151mm x 71.8mm x 7.9mm body
  • strong build quality with Gorilla Glass 6 on the front and back (Gorilla Glass 3 on the camera lenses)
  • 167g weight
• Improved camera and microphone features:
  • Rear: wide: 12MP, Dual Aperture, 77 degree field of view
  • Rear: ultra wide: 16MP, F2.2, FF, 123 degree field of view
  • Rear: telephoto: 12MP, F2.1, 2x optical zoom
  • Front: 10MP, smaller size and 2.2 aperture for brighter shots in night mode
  • 3x microphones including a Zoom in Mic feature that records sound from where you’re filming while cancelling out other noise
  • super steady video recording
  • new Live Focus shooting modes: Basic Blur, Glitch, Colour Point and Big Circle
  • easy video editing including arranging, transitions, subtitles, S Pen writing and speed adjustment
• Display improvements: 
  • Dynamic AMOLED
  • reduced blue light by 33% compared to the Galaxy Note 9
  • central ‘punch-hole’ camera with a smaller circumference
  • HDR10+ with tone mapping
  • 0.4JNCD colour accuracy
  • improved brightness with a peak luminance of 1200nits (candles per square metre) where most smartphones measure below 600nits
  • relocated ultrasonic fingerprint scanner further up the screen for ease of use
• ’30 minute charge to last all day’: 
  • wireless charging and power-share: 15W
  • fast-charger in the box: 25W
  • superfast charger (accessory not included): 45W
  • 3500mAh battery
  • 35 hours of use on a full charge (based on average user behaviour)
• More processing power with less battery consumption:
  • 7nm AP chipset
  • Exynos 9825 2.7gHz processor
  • CPU is 20.7% more powerful than the Galaxy Note 9
  • GPU is 45% more powerful than the Galaxy Note 9
  • battery consumption is 18% less than the Galaxy Note 9
  • Game Booster mode offers an extra 10% game stability and 15% battery life improvement
• ‘The memory of a laptop’:
  • internal storage: 256GB
  • RAM: 8GB
  • no memory card slot
• New S Pen features:
  • Air Actions allow you to interact with your smartphone while gesturing with the S Pen
  • convert handwritten notes to text that can be copied to the clipboard with a tap
  • 5 colours to use on Screen Off memo: white, green, yellow, blue, red
  • new S Pen sounds when writing
  • 6 minutes of charging provides 11 hours of S Pen usage
  • S Pen range increased to 40m
• New ways to use your Galaxy Note:
  • Bixby routines can be used to automate features on your smartphone and any other devices connected through SmartThings
  • use Live Message with videos up to 15 seconds long
  • record your screen at 720p video quality with the Screen Recorder feature
  • connect DeX to your PC with a single cable and multitask with up to 5 windows open at once (app has to be downloaded)
  • Link to Windows feature allows you to connect to a Windows PC without DeX to view photos, messages, notifications and even mirror your device (Phone Companion app has to be downloaded)
• AKG USB-C headphones:
  • AKG USB-C headphones are included in the box
  • the headphone jack has been removed
• Dual SIM card:
  • the Galaxy Note 10 can hold up to 2 x 4G sim cards

Samsung Galaxy Note 10+:

The Galaxy Note 10+ is a larger and more powerful version of the Galaxy Note 10, with extra features including a bigger screen, more memory and battery capacity, a 4th camera and a microSD slot.

The Galaxy Note 10+ has the following different features when compared to the Galaxy Note 10:

• Screen and Body: 
  • 6.8″ screen
  • 90.7% screen to body ratio
  • 162.3mm x 77.2mm x 7.9mm body
  • 198g
• Rear Time of Flight camera: this 4th rear camera can measure distance for better Live Focus and measurement taking
• Battery and charging: 
  • 4300mAh battery
  • 38 hours of use on a full charge (based on average user behaviour)
• Memory and storage:
  • internal storage: 256GB and 512GB options
  • RAM: 12GB
  • external storage: MicroSD card up to 1TB
• Dual SIM cards and MicroSD card options:
  • 2 x 4G SIM cards
  • 1 x 4G SIM card and 1 x MicroSD card

Samsung Galaxy Note 10+ 5G:

The Galaxy Note 10+ 5G has the same features as the Galaxy Note 10+ with the addition of 5G capability and a 1TB storage option.

• Internal storage: 256GB, 512GB and 1TB options
• Dual SIM cards and MicroSD card options:
  • 1 x 5G SIM card + 1 x MicroSD card
  • 1 x 4G SIM card + 1 x MicroSD card
  • 2 x 4G SIM cards

The following changes have gone live in today’s update:

New device

• NEW: basic support site now available for the Samsung Galaxy Tab 10.1 4G 2019
  • Simulation and scenarios will be available soon
• NEW: simulation and scenarios now available for the Huawei P30 lite

3D models

• NEW: Apple iPad Pro 11-inch 4G Wi-Fi
• NEW: Xiaomi Redmi 6A
• NEW: Honor 10 Lite
• NEW: ZTE Blade V9 Vita
• NEW: Samsung Galaxy Tab A 10.5

Search articles:

• All Apple iPhone devices since the iPhone 5S:
  • NEW: How do I transfer my iCloud backup to my new device?
• The new Samsung Galaxy A series and the Galaxy S10 series:
  • NEW: How do I connect my device to my car using Android Auto?
  • NEW: How do I connect my device to my car using MirrorLink?
• The Samsung Galaxy S10 series:
  • UPDATE: How do I enable cookies?
  • UPDATE: How do I change the language?
  • UPDATE: How do I use Bixby routines?
  • UPDATE: How do I use Wireless PowerShare?

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following changes have gone live in today’s update:

New device

• NEW: Huawei Mate 20 X 5G
  • Simulation and scenarios will be available soon.
• NEW: Samsung Galaxy A40
  • Simulation and scenarios now available.

Pricing update

• Huawei Mate 20 X 5G
  • NEW: PAYG and handset only pricing: WK 29 DV 259 (258) – V2

Troubleshooter

• All devices
  • FEEDBACK: All Three inTouch related issues have been removed from the troubleshooter.

Search articles:

• All Apple iPhone devices:
  • NEW: Why does the process stop when I try to connect my appliance to the SmartThings app?
  • NEW: How do I stop my device freezing when connecting it to the SmartThings app?
  • NEW: How do I register my appliance on the SmartThings app?
• All Samsung devices with Smart Switch:
  • NEW: How do I use Smart Switch?

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following changes have gone live in today’s update:

Search articles:

• The Samsung Galaxy S9 and above:
  •  NEW: How do I turn Dolby Atmos on or off?
• The Apple iPhone XR:
  • NEW: How do I close applications?
• The Samsung Galaxy S8 and above:
  • NEW: How do I change the language of Bixby?
  • NEW: Can I change the name of Bixby?
  • NEW: How do I change the voice of Bixby?
  • NEW: Do I need to be connected to a network to use Bixby?
  • NEW: Why will Bixby not recognise my voice?
  • NEW: Can I set the Bixby button to launch an app?
  • NEW: How do I disable the Bixby button?
• All Samsung mobile devices:
  • NEW: How to stop my device freezing when connecting it to the SmartThings app?
  • NEW: Why does the process stop when I try and connect my appliance to the SmartThings app?
  • NEW: How can I access backed up files if my device is not working?

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

The following changes have gone live in today’s update:

Search articles:

• All Samsung mobile devices
  •  NEW: How much cloud storage do I get with my Samsung account?

Other updates:

• NEW: 3D models now available for the following device:
  • Huawei P30 lite

Please keep submitting your feedback, it really helps us improve the content we provide.

Thanks, LucidCX.

New content
The following content has been added, or updated, in this release:

• The following new search articles have been added:
  • How do I backup my data to the Samsung cloud?
  • How do I check or edit my message centre number?
• New 3D models are available for the following devices:
  • Samsung Galaxy A70
  • Samsung Galaxy A40
  • Samsung Galaxy Tab S5e
• New user guides have been added to the In the box view for the Samsung Galaxy S10 range of devices.
• PAYG and handset only pricing have been updated for the following devices:
  • Honor 10 Lite
  • Huawei P smart 2019
• Shortcodes and PayForIt information has been updated within the Pricebook view.

Feedback
Based on the feedback we received, we have updated the following areas within the UAD:

• The box content information for the Samsung Galaxy A10 has been updated to include a 32GB microSD card.

For more details on what we have updated, please see the release notes.

Please keep submitting your feedback, it helps us improve the content we provide.

Thanks, LucidCX