Issue: Recently reported in the press it is apparent that users can hear activity at the terminating device end before a call is accepted.

What is seen: The user is unaware that they are being listen too before they accept a call. This issue has been in the press In recent days.

Remedial Action – Please explain to the customer: Apple have blocked Group Facetime access. They have a fix which Three is currently testing it should be released within 7 days.

MSISDN Capture: NO

Mitigation Capture: NO

Solution: There is currently no fix for this issue.

Please DO NOT submit the handset for repair.