A number of users have reported the following issues after updating their device to iOS 11:

• Users are unable to answer incoming calls for up to 10 seconds. This is due to the screen not lighting up.
• Users are also unable to hang up calls, as the screen doesn’t light up when moving the screen away from their ear.
• Apps become unresponsive when using, or receiving a message in the language ‘Telugu’.

Users are advised to keep their device updated to the latest software version, as Apple have started rolling out software updates to tackle these issues.

If a customer encounters any of these issues, they should check for any pending software updates. You can help the customer check this by selecting: Simulator > Settings > Check Software Version.